Conflict Resolution Training – 1 Day
Successfully Resolve Workplace Conflict
Empower your team with proven de-escalation techniques to prevent aggression and calm tense issues. Our Conflict Resolution Training is delivered virtually or in-person at your workplace anywhere in the UK.
Our 1-day Conflict Resolution Training in the workplace helps your employees to spot early signs of conflict, manage tension effectively, and communicate more calmly and clearly in challenging situations.
Perfect for all UK businesses, this highly popular course is designed to help you gain proven conflict techniques to reduce workplace confrontations and consistently achieve more win-win outcomes.
- Spot early signs of tension before issues escalate.
- Develop professional techniques to deal with conflict.
- Improve how your team’s behaviour impacts other people.
- Master your own emotions to diffuse arguments.
- Gain mediation skills to quickly resolve disputes.
- Build stronger rapport, trust and team relationships.
- Resolve team conflict to create a truly thriving workplace.
How our Conflict Resolution Training for Employees Works
Training Location
-
Option 1 – In-House at your workplace
-
Option 2 – Live virtual remote session
-
Option 3 – Fully hosted at our venue
Flexible Training Dates
-
1-Day Course
-
Choose any date or time
-
Flexible to your employee’s schedule
Course Suitability
-
For small or large teams
-
All industry sectors
-
Every UK organisation
Your Team Will Receive
-
Key course notes
-
Training materials
-
Certificate of achievement
Course Objectives
Great news, the below objectives can be tailored to your employees learning requirements to ensure your training day becomes highly relevant.
Why Workplace Conflict Starts and Escalates
- Understand what causes disagreements and how tensions begin to build.
- Identify common triggers behind everyday workplace conflict.
- Recognise personal and team behaviours that can escalate issues.
Communicating Clearly to Prevent Conflict
- Spot early warning signs before tension grows.
- Avoid common pitfalls that lead to conflict escalation.
- Use clear, constructive communication to prevent misunderstandings.
- Understand how tone, wording and behaviour shape interactions.
- Stay calm and communicate clearly when conflict begins to rise.
- Handle aggression and abusive behaviour safely.
Practical Techniques for Resolving Workplace Conflict
- Build habits that prevent issues from becoming bigger problems.
- Promote everyday conduct that encourages respect and professionalism.
- Develop practical strategies to manage disagreements with confidence.
- Resolve issues early and rebuild rapport to maintain positive relationships.
- De-escalate confrontational situations to consistently generate positive outcomes.
Who is this Conflict Resolution Training Course For?
Our 1‑day Conflict Resolution Training in the Workplace is ideal for all employees who interact with work colleagues, managers or customers as part of their job role.
Can be tailored to your team or industry.
- All Teams
- Front Line Employees
- Administrators
- Supervisors
- Team Leaders
- Line Managers
- Senior Management
- Every Job Role
- For Doctors
- For Nurses
- For Police
- For Hotels
- For Call Centres
- For Teachers
- All Industry Sectors
- Healthcare And NHS
- Retail Industry
- Manufacturing Sector
- Hospitality Industry
- Education or Schools
- Public and Private Sector
Our Conflict Resolution Training in the Workplace is suitable for small or large teams.
