Conflict Resolution Training Course – 1 Day
Learn how to resolve workplace conflict to experience a positive, happier & stronger team dynamic.
Conflict at work is naturally avoided by employees as it creates an intense amount of uncertainty, stress and anxiety. However, the most innovative ideas can often arise from conflict, particularly if disputes & arguments are resolved respectfully.
Why is conflict resolution important in the workplace? It equips us with the ability to listen to others, better understand our boundaries and create to new solutions.
Effective conflict resolution skills are also important because they help save time, nurture stronger relationships whilst creating a happy and productive environment.
This in-house Conflict Resolution Training Course will help your employees;
- Develop techniques for resolving workplace conflict.
- Master your own emotions to diffuse arguments.
- Build rapport, trust and healthy team relationships.
- Confidently approach difficult people.
- Learn how to mediate an argument or difficult situations.
- Gain professional conflict resolution skills.
- Cultivate a more respectful and happy workplace.
Conflict Resolution Training Objectives
This on-site conflict resolution training course covers a range of proven techniques. Learn to deal with challenging attitudes and behaviours and reduce workplace conflict.
Our trainers can tailor the below Conflict Resolution objectives to meet your exact training requirements.
Understand the causes of conflict.
Master your own emotions in a conflict situation.
How to handle difficult or abusive behaviour.
Examine the human emotions.
Develop effective communication skills.
Learn active listening skills.
Develop techniques to successfully deal with conflict.
Importance of a win-win situation when resolving conflicts.
How Does This Conflict Training Course Work?
Perfect for anyone seeking to resolve conflict in the workplace.
- All employees in the workplace.
- Customer service professionals.
- Security officers.
- Teachers / Students.
- NHS Staff.
- Telephone operators.
- Help desk providers.
- Hospitality people.
- Leisure workers.
- For Managers, team leaders or supervisors.
Live And Learn Consultancy’s courses in Conflict Resolution Training is suitable for all staff and teams who would like to develop their conflict skills and manage people with professionalism to avoid a breakdown of communication.
Delivered on-site at your work offices.
Please note, if you do not have facilities at your business premises, our effective Conflict Training Program can also be delivered off-site, away from your workplace.
1 Day Program
You can choose a time and date the suits your team best.
Key Course Notes
Conflict Training Materials
A4 Certificate of Achievement