Conflict Resolution Training Courses

Conflict Resolution Training Course – 1 Day


Ready to reduce team conflict? Your employees will gain proven conflict resolution techniques to reduce workplace confrontations and achieve more win-win resolutions.


Conflicts can commonly occur in any workplace environment and industry regardless how many employees are working in the business. Why is conflict resolution important in the workplace? Arguments, disagreements and emotions can negatively impact staff relationships, increase job disruptions and hurt performance levels.


Once employee relationships are damaged, they can be difficult to repair, as a result, a lack of resolution can damage your company’s reputation.


Effective conflict resolution skills are essential to a healthy workplace because they help save time, money, account for better relationships, as well as reducing job distraction. This in-house Conflict Resolution Training Course will help your employees;

  • Develop techniques to successfully deal with conflict.
  • Master your own emotions to diffuse arguments.
  • Increase in staff performance levels.
  • Build rapport, trust and productive team relationships.
  • Confidently approach difficult people.
  • Gain key mediation tools & professional conflict resolution skills.
  • Reduce team conflict in the workplace.

Conflict Resolution Training for Employees in the Workplace


Conflict Resolution Training Objectives


This on-site conflict resolution training course covers a range of proven techniques. Learn to deal with challenging attitudes and behaviours and reduce workplace conflict.


Please note we can tailor the below Conflict Resolution objectives to meet your exact training requirements.


Understand the Causes of Workplace Conflict

  • Understand the underlining causes of conflict.
  • Master your own emotions in a conflict situation.

Effective Conflict Resolution Skills and Techniques

  • Learn how to handle difficult or abusive behaviour.
  • Understand the impact of ‘red rag’ words and phrases.
  • Identify a number of conflict management techniques to suit a range of situations.

Professionally Resolve Conflict in The Workplace

  • Gain techniques to manage different types of conflict professionally.
  • Identify the importance of a win-win situation when resolving conflicts.
  • Avoid the negative impact of conflict and work towards compromise and resolution.

How Does This Conflict Training Course Work?


Who is this training course for?



Perfect for anyone seeking to resolve conflict in the workplace.
  • All employees in the workplace.
  • Customer service professionals.
  • Security officers.
  • Teachers / Students.
  • NHS Staff.
  • Nurses.
  • Receptionists.
  • Telephone operators.
  • Help desk providers.
  • Hospitality people.
  • Leisure workers.
  • For Managers, team leaders or supervisors.

Live And Learn Consultancy’s courses in Conflict Resolution Training is suitable for all staff and teams who would like to develop their conflict skills and manage people with professionalism to avoid a breakdown of communication.


Location of Training Courses



Delivered on-site at your work offices.

Please note, if you do not have facilities at your business premises, our effective Conflict Training Program can also be delivered off-site, away from your workplace.


What is the training course duration?



1 Day Program

You can choose a time and date the suits your team best.


What Does The Training Course Include?


What’s Included?

  • Key Course Notes
  • Conflict Training Materials
  • A4 Certificate of Achievement

Training Course Review and Ratings


Conflict Course Review

Our employee’s performance was suffering due constant arguments in the office.
Thanks to this course, our front-line staff, team leaders and managers gained practical tools and strategies to confidently reduce conflict and create more productive outcomes. We have also improved our working environment as we are now more conscious of or behaviour. Fantastic course!

Request Course Details Today


To register your conflict training enquiry simply complete form below.


Alternatively, you can click here to request a quick training quote.



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