Customer Service Training Courses UK
Exceed Customer Expectations
Empower your team to increase repeat business, improve client interaction and increase satisfaction levels by gaining the skills and techniques for delivering excellent customer service to your clients. Choose from our in-house Customer Service Courses below.
Delivered at your workplace.
Suitable for individual staff or teams.
All courses include, training materials & certification
Customer Service Training
This powerful course will help your team gain innovative techniques to deliver excellent service.
Telephone Skills Training
Learn how communicate with customers over the phone by gaining professional telephone etiquette skills.
Complaint Handling Training
Discover how to handle customer complaints from customers by implementing proven techniques.
Reception Skills Course
Your team of receptionists will learn how to manage the reception area in a professional manner.
Bespoke Course Design
Our specialist training consultants can design your employees a bespoke course around your exact needs.
Why Choose Our Customer Service Training Courses?
Communicating with customers professionally is critical to an organisation’s reputation and long-term success. To compete with other businesses, good customer interaction is no longer the basic requirement. Instead, to meet the needs of a client, most memorable experiences are when we exceed customer expectations and go above and beyond.
The better our staff connect with customers, the more likely they will return for future business. The basic platform for our training for customer service staff is to help build and maintain better relationships with clients.
Read our short articles for customer service tips to enhance your knowledge.
Benefits of Customer Service Training Courses Include;
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Learn how to deliver a world class service.
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Handle customer complaints effectively.
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Empower your team for successful customer interaction.
Sample of Clients
Client Reviews for Our Customer Service Courses
Leeds Trinity University | Education Sector
Live And Learn provided an excellent course which enhanced the attitude and skills of our staff. We highly recommend this course for all education organisations, student unions and schools seeking to improve their service levels.
Humberside Airport | Transport Sector
One of the best customer service training providers, thanks to Adrian, our airline staff now have the knowledge and skills to confidently deliver a professional service to passengers. Furthermore, this course also provided our staff with excellent course notes.
Danubius Hotel | Hospitality Sector
This one day customer complaints training course provided our hotel staff with practical complaint handling techniques to handle angry and aggressive customers in a professional manner. As a respected hotel in London and the UK, our staff now have a clear customer complaints process which we can utilise. 10/10.
Looking to book our Customer Service Training Courses for your team? Simply complete short form below.