Customer Service Training

1 Day Customer Service Training

 

Empower Your Team To Deliver Customer Excellence

Whether your goal is to build a more positive customer experience, enhance customer satisfaction or simply increase customer loyalty, this training course is perfect.

This popular course has empowered many employees & teams in the UK deliver a superior service to their customers.

 
 

Course Overview

 

Our in house Customer Service Training will equip your staff with professional customer service skills and proven techniques to deliver a superior service.

Perfect for companies in the UK with small or large groups. This popular course is delivered onsite at your work premises. Request a quote today!

 
 
 

 

How Does This Course Work?

 

Course Location

 

 

Location

Delivered In House Within Your Workplace

course duration

 

 

Duration

1 Day Customer Excellence Training

course certification

 

 

Certification

Each Delegate Will Receive A Certificate

groups sizes

 

 

Group Sizes

Perfect For Small Or Large Groups

 

 
 

 

? Key Benefits Of This Course?

 

The focus of our in house Customer Service Training is to enlighten and engage your team to deliver an exceptional service.

 
 
  • Discover Excellent Customer Service Skills And Techniques.
  • Address Customer Complaints & Resolve Customer Dissatisfaction.
  • Manage Customer Expectations And Exceed Them Whenever Possible.
  • Staff Will Gain A New Motivation & A Strong Desire To Succeed In Customer Service.

 

 
 

 

? What Does This Course Cover?

 

Our customer excellence training course aims to help your staff meet the needs of your customers through professional and proven customer service principles.

 

We can tailor the below Customer Service objectives to meet your exact training requirements.

 
 

What Is Exceptional Customer Service

 
  • Discover who your customers are and celebrate their differences.
  • Identify what your customers really want and meet their expectations.
  • Develop a win/win attitude.

 

Importance Of Effective Communication

 
  • Learn the art of powerful conversation.
  • Learn to be an effective and active communicator.
  • Learn the importance of listening to our customers.
  • Gain the ability to develop key customer relationships.
  • Discover how to build rapport with customers through effective questioning.

 

Highly Effective Customer Service Skills

 
  • Discover the importance of choosing a great attitude.
  • Learn how easy it is to go the extra mile and the benefits it creates.
  • Identify key questioning techniques to reduce minor customer conflict.

 

 
 

 

? Location Of Course And Delegate Numbers?

 

On-site training delivered at your companies premises anywhere in the UK at a time and date that suits your team or organisation.

 

We can take a minimum of (1) delegate and up to a maximum of (12) delegates per session for the same price. We can accommodate both small and large groups. Please note, delegates numbers per session can be increased if required.

 

 
 

 

? Who Is This Course Suitable for?

 

Our inhouse Customer Service Training Course is perfect for all staff in the workplace who have a customer facing role. Also ideal for companies who wish introduce good customer service skills to their teams and meet specific organisational goals.

 
 
  • All Customer Service Staff
  • Reception Staff
  • Administrators
  • Consultants.
  • New or Experienced Staff
  • Call Handlers
  • Telemarketers
  • Business Development Staff.
  • Supervisors
  • Team Leaders
  • Line Managers
  • Senior Management.
 
 

 

Testimonial
Our Clients Feedback
Our team have booked in-house courses before however this course was different! Highly professional, very informative and the trainer was especially friendly and engaging. The training materials were exceptional.
 
Highly recommended to all UK companies!
 

4 out 5 Star Course Rating

 
More Info

In-House Customer Service Training UK Locations

Live And Learn deliver in-house Customer Service Excellence Training Courses at companies offices or premises wherever you are based in the UK and have experienced local trainers covering England and the entire United Kingdom.

 

Customer Service Workshops For All UK Industries

Live And Learn Consultancy provide training in customer service for all industry sectors in the UK. We are experts in providing customer service training

  • For Nurses
  • For Waiters
  • For Healthcare Professionals
  • GP Receptionists

Being a leading provider of customer service training in the UK, we are committed to boosting your organisations skills in customer service to a good standard. We will help you gain positive first impressions, managing customer expectations and so much more.

 
 

 

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