Telephone Etiquette Skills for Good Customer Service – 7 Top Tips

Want to deliver better telephone customer service? Professional telephone communication involves greeting your customers in a friendly manner, listening to their concerns and communicating your message in a clear way. Let’s explore 7 essential telephone etiquette skills for good customer service. What is Telephone Etiquette at Work? Telephone etiquette is having a respectful conversation with […]

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Posted in: Customer Service Tips

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What is Delegation in Management

What is Delegation in Management? From a management perspective, the best definition of delegation is when a manager or team leader gives another member of staff the responsibility and authority to complete an assigned task. Superiors delegate authority to subordinates in the workplace, it’s that simple. Delegation isn’t abdication of duty or neither is it […]

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Posted in: Leadership Tips

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