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Dealing with telephone or face to face customer complaints effectively can be challenging. However, for most UK businesses, handling complaints is the key to cultivating long term revenue and a solid brand reputation. Before we start, it’s important to keep in mind, never think of a customer as a single transaction. What does this mean? […]
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Leave a Comment (0) →Want to deliver better telephone customer service? Professional telephone communication involves greeting your customers in a friendly manner, listening to their concerns and communicating your message in a clear way. Let’s explore 7 essential telephone etiquette skills for good customer service. What is Telephone Etiquette at Work? Telephone etiquette is having a respectful conversation with […]
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Leave a Comment (0) →Here are 9 Ways to Become Mentally Stronger and Fearless in Life This Year Fear will steal your dreams! Being a mentally strong minded and demonstrating fortitude are 2 key behaviours you must develop over time to achieve your goals. The definition of ‘mentally strong’ is someone who is in tune with his/her own body […]
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Leave a Comment (0) →10 Ultimate Leadership Tips for New Managers Have you been promoted into a new managerial role? Perhaps you’re seeking best practice tips to be a better manager and leader at work. Great leadership is possible, all it requires is mastering a new skill-set and being devoted to your craft. Your New Expectations Don’t worry, Live […]
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Leave a Comment (0) →The 10 Ultimate Benefits of Time Management in the Workplace Is time more valuable than money? You can get more money, but you cannot get more time. Improving your time management at work provides one of the fastest, easiest and most effective strategies for enhancing your performance and achieving your desired goals. Why is Time […]
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Leave a Comment (0) →What is Resilience? The meaning of resilience is the ability to adapt to stressful situations, maintain your well-being in the face of adversity and bounce back from hardships both in your personal or professional life. Resiliency is not a skill you are born with, instead, being resilient is a learned behaviour, an attitude that people […]
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Leave a Comment (4) →How to Delegate Work with 9 Simple Steps No leader or manager in the workplace can do every task on their own. Delegation requires trusting your team. Successful leaders invest the necessary time to ensure their fellow employees have the tools, guidance and skills needed to accomplish the task. Learning how to delegate effectively to […]
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