What we think determines what we believe! Rewiring our brain and thought process can positively transform our life. Let’s explore how. Mastering your own emotions unlocks the ability to positively influence your current & future actions to live a more productive & healthier lifestyle. We can’t control every negative event; however we can control how […]
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Leave a Comment (0) →Positive thinking is a mental and emotional attitude which opens the opportunity to achieve greater results in your career & life. What is positive thinking? A positive thinker sees the invisible, feels the intangible and achieves the possible. Furthermore, a positive attitude anticipates happiness, health, and a successful outcome. Positive thinking is a choice that […]
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Leave a Comment (0) →5 Different Types of Presentation Goals This short article will help you discover 5 different presentation types along with their requirements and goals when presenting to others. Executing a pitch-perfect oral presentation is by no means an easy task. There are many rules to consider, for example, the number of slides, body language and tone. […]
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Leave a Comment (0) →Signs of Stress at Work In today’s corporate business environment, work-related stress is an increasing area of concern that truly impacts the health and well-being of all employees in the UK. At some point, we have all found ourselves counting down the hours to the weekend! Only to find Monday morning comes around faster than […]
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Leave a Comment (0) →Dealing with telephone or face to face customer complaints effectively can be challenging. However, for most UK businesses, handling complaints is the key to cultivating long term revenue and a solid brand reputation. Before we start, it’s important to keep in mind, never think of a customer as a single transaction. What does this mean? […]
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Leave a Comment (0) →Want to deliver better telephone customer service? Professional telephone communication involves greeting your customers in a friendly manner, listening to their concerns and communicating your message in a clear way. Let’s explore 7 essential telephone etiquette skills for good customer service. What is Telephone Etiquette at Work? Telephone etiquette is having a respectful conversation with […]
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Leave a Comment (0) →Here are 9 Ways to Become Mentally Stronger and Fearless in Life This Year Fear will steal your dreams! Being a mentally strong minded and demonstrating fortitude are 2 key behaviours you must develop over time to achieve your goals. The definition of ‘mentally strong’ is someone who is in tune with his/her own body […]
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