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What is Resilience? The meaning of resilience is the ability to adapt to stressful situations, maintain your well-being in the face of adversity and bounce back from hardships both in your personal or professional life. Resiliency is not a skill you are born with, instead, being resilient is a learned behaviour, an attitude that people […]
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Leave a Comment (4) →How to Delegate Work with 9 Simple Steps No leader or manager in the workplace can do every task on their own. Delegation requires trusting your team. Successful leaders invest the necessary time to ensure their fellow employees have the tools, guidance and skills needed to accomplish the task. Learning how to delegate effectively to […]
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Leave a Comment (0) →What is Delegation in Management? From a management perspective, the best definition of delegation is when a manager or team leader gives another member of staff the responsibility and authority to complete an assigned task. Superiors delegate authority to subordinates in the workplace, it’s that simple. Delegation isn’t abdication of duty or neither is it […]
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Leave a Comment (0) →What is Recruitment and Selection? The meaning of recruitment is the process of searching for new candidates and secondly attracting those potential employees into your company. Once you have shortlisted your applicants, selection can be defined as the process for choosing and selecting the best candidate for your job vacancy. What is the Recruitment Process? […]
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Leave a Comment (0) →5 Reasons Why Good Customer Service is Important to Long-Term Business Success 85% of customers would rather spend more money with a company who consistently delivered an excellent level of customer care. Why is this? Organisations who continually treat their customers poorly face a constant struggle to grow their business. Repeat business can only be […]
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Leave a Comment (0) →Example of Great Customer Service in a Restaurant by Lisa Kitchen | LinkedIn Here is a real example of good customer service in a restaurant and how a staff member turned my innocent hospitality complaint into a loyal returning customer, whilst making me smile. Let’s face it, restaurants with beautiful looking decor, unique tasting food […]
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Leave a Comment (0) →What is Customer Service? The best definition of excellent customer service is the personal assistance and support you offer your customers when they purchase or experience your service. Tweet Companies who provide excellent face to face or telephone customer support often experience more satisfied customers and consistent repeat business. Let’s explore in more […]
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