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What is Delegation in Management? From a management perspective, the best definition of delegation is when a manager or team leader gives another member of staff the responsibility and authority to complete an assigned task. Superiors delegate authority to subordinates in the workplace, it’s that simple. Delegation isn’t abdication of duty or neither is it […]
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Leave a Comment (0) →What is Recruitment and Selection? The meaning of recruitment is the process of searching for new candidates and secondly attracting those potential employees into your company. Once you have shortlisted your applicants, selection can be defined as the process for choosing and selecting the best candidate for your job vacancy. What is the Recruitment Process? […]
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Leave a Comment (0) →5 Reasons Why Good Customer Service is Important to Long-Term Business Success 85% of customers would rather spend more money with a company who consistently delivered an excellent level of customer care. Why is this? Organisations who continually treat their customers poorly face a constant struggle to grow their business. Repeat business can only be […]
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Leave a Comment (0) →Example of Great Customer Service in a Restaurant by Lisa Kitchen | LinkedIn Here is a real example of good customer service in a restaurant and how a staff member turned my innocent hospitality complaint into a loyal returning customer, whilst making me smile. Let’s face it, restaurants with beautiful looking decor, unique tasting food […]
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Leave a Comment (0) →What is Customer Service? The best definition of excellent customer service is the personal assistance and support you offer your customers when they purchase or experience your service. Tweet Companies who provide excellent face to face or telephone customer support often experience more satisfied customers and consistent repeat business. Let’s explore in more […]
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Leave a Comment (0) →What is Leadership in Business The definition of effective leadership in business is the ability to truly inspire or influence others towards the leader’s goal. Let’s explore a little deeper into the importance good leadership qualities in the workplace. 1. Great Leaders Empower Others Leaders become great, not because of their power, but because of […]
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Leave a Comment (0) →Learn How To Build Confidence in The Workplace To Reach Your Goals Confidence is not something you a born with, becoming confident particularly in a business environment starts with the belief you have in yourself. With practice and the right attitude, everyone can become more confident at work and reap the rewards that come with […]
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