Archive for Customer Service Tips
Dealing with telephone or face to face customer complaints effectively can be challenging. However, for most UK businesses, handling complaints is the key to cultivating long term revenue and a solid brand reputation. Before we start, it’s important to keep in mind, never think of a customer as a single transaction. What does this mean? […]
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Want to deliver better telephone customer service? Professional telephone communication involves greeting your customers in a friendly manner, listening to their concerns and communicating your message in a clear way. Let’s explore 7 essential telephone etiquette skills for good customer service. What is Telephone Etiquette at Work? Telephone etiquette is having a respectful conversation with […]
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5 Reasons Why Good Customer Service is Important to Long-Term Business Success 85% of customers would rather spend more money with a company who consistently delivered an excellent level of customer care. Why is this? Organisations who continually treat their customers poorly face a constant struggle to grow their business. Repeat business can only be […]
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Example of Great Customer Service in a Restaurant by Lisa Kitchen | LinkedIn Here is a real example of good customer service in a restaurant and how a staff member turned my innocent hospitality complaint into a loyal returning customer, whilst making me smile. Let’s face it, restaurants with beautiful looking decor, unique tasting food […]
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What is Customer Service? The best definition of excellent customer service is the personal assistance and support you offer your customers when they purchase or experience your service. Tweet Companies who provide excellent face to face or telephone customer support often experience more satisfied customers and consistent repeat business. Let’s explore in more […]
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5 Best Customer Service Ideas to ‘delight shoppers’ who visit your business. In today’s fast paced business environment, good customer service can determine whether a company remains competative or not. With social media increasingly growing, online customer reviews dictate the reputation and how the public perceive you. Effective customer care can bring so many key […]
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5 Practical Retail Customer Service Tips Retail Companies in the UK who fail to improve their service and deliver a bad customer experience often lose out on extra income and even worse, long-term customer loyalty essential for the growth. Are your retail customer service standards slipping? Perhaps they are driving your most loyal customers away […]
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