Communication Skills Training Course
Empower your team to become great communicators. Learn how to engage with your customers or communicate with fellow employees in the workplace more successfully.
Why Choose Our Communication Skills Training?
- Discover x4 powerful communication styles and their impact.
- Develop the power of body language and the art of building rapport.
- Communicate confidently with customers or fellow work colleagues.
- Gain effective listening skills and key response techniques.
- Learn to become a good communicator.
What Does This Communication Course Involve?
Looking to boost your team’s communication skills in the workplace? Whether your communicating via telephone email or face to face methods, successful working environments allow for employees to express their own views to fellow colleagues and customers in a clear and concise way.
Please note we can tailor the below Communication objectives to meet your exact training requirements.
Understanding Your Own Communication
Discover who you are as a communicator.
How your communication style is received by your customers or work colleagues.
Highly Effective Communication Skills
Get on to the same wave length as the people you are speaking to.
Learn to understand the impact of the words you say and how you say them.
Develop communication techniques to communicate with anyone effectively.
Learn the impact and power of body language in your communication with others.
Effective Communication Techniques
Gain active listening skills to help you become a good communicator.
Learn how to build positive relationships with your customer or colleague.
Employees will recognise how to use effective communication to build rapport.
Identify the impact & importance of good listening to improve interpersonal skills.
Communication Styles And Their Impact
Discover the reality of communication.
Learn the secret 4 behaviours of communication.
Understand how the communication cycle works.
Discover why you may have a personality clash with some people.
Gain confidence to negotiate a desired outcome with staff or customers.
Discover how communication will help you influence the people you interact with.
Who Is Our Communication Skills Training for?
Perfect for individual employees or team’s looking to develop their communications skills and ultimately become a better communicator.
- Ideal For All Employees
- Reception Staff
- Call Handlers
- Office Workers
- Team Leaders
- Line Managers
- Senior Management
- Police Officers
Location & Course Dates
Option 1 – In-House – Delivered at your workplace.
Option 2 – Off-Site – Don’t have facilities at your work premises? No problem, our trainers can deliver this communication course away from your workplace at a training venue that’s more suitable.
Delivered at a time and date that suits your team best.
We can accommodate between x1 and x12 delegates per training session, if you have more delegates, we can consider adding them on also. Just enquire below.
How Long Is This Course?
1 Day Course
Typically runs from 9:30am – 4:30pm.
You Will Receive
Key Course Notes
A4 Certificate of Achievement
Communication Skills Training Review
Our team gained practical communication techniques to interact and engage more effectively with fellow employees and customers. Really enjoyable course, trainer was outstanding, and the training materials provided were excellent”
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Looking to provide Communication Skills Training for your team? Please complete below form or if you prefer, contact us via telephone or direct email.
Office Telephone – 08448 119 463
For direct email enquiries – Info@LiveAndLearnConsultancy.co.uk