Assertiveness Training at Work - 1 Day Course

Assertiveness Training at Work


Designed to help your team become more assertive at work rather than too being passive or aggressive. Communicate effectively with customers or fellow employees in a strong and confident manner.


Why Choose Our Assertiveness Training Course?

  • Learn the Basic Definition of Assertiveness.
  • Develop A More Assertive Mind-Set.
  • Get Your Message Across in An Engaging & Confident Way.
  • Gain Effective Assertive Skills to Create Positive Outcomes.
  • Handle Difficult People & Situations with Confidence.
  • How to Say “No” With Confidence & Clarity.
  • Build Better Relationships When Dealing with Difficult People.
  • Understand Passive, Aggressive, Submissive & Assertive Behaviours.

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Assertiveness Training at Work Courses in the Workplace UK


Being assertive is not about communicating using smart responses to difficult situations or people, rather it involves understanding and dealing with different behaviour types, including your own.


Assertive communicators who achieve positive outcomes will always consider the thoughts, feelings and beliefs of others. Lack of assertiveness in the workplace can result in employees and teams feeling angry and argumentative.


Assertive people correctly use highly effective communication techniques and have the ability get their point across without upsetting others or becoming upset themselves. Identifying how to be assertive at work is an essential skill in business as is it allows you to bring your work ideas and points across with real clarity.


What Does Our Assertiveness Training at Work Involve?


Please note we can tailor the below course objectives to meet your exact training requirements.


What Is Assertiveness in The Workplace

  • Understand a clear definition of assertive behaviour.
  • Define the benefits and barriers to assertive behaviour.
  • Identify behaviour that is non-assertive.

Key Assertiveness Techniques

  • Learn how to say “No” with confidence and clarity.
  • Recognise how to respect the views and beliefs of others.
  • The importance of effective communication and how to use this to your advantage.
  • Discover how to establish facts and gain clarification through effective questioning
  • Benefits of adopting a more assertive behaviour.
  • Identify your own communication strengths and weaknesses.
  • Recognise passive, aggressive, submissive, indirect or assertive behaviour.

Understanding Different Assertive Behaviours

  • Understand your own behaviour type.
  • Learn the benefits of adopting a more assertive behaviour.
  • Identify your own communication strengths and weaknesses.
  • Learn to recognise passive, aggressive, submissive, indirect or assertive behaviour.

Assertive Communication Skills

  • Learn to confidently use your voice.
  • Identify the power of body language.
  • Recognise the importance of listening skills.
  • Master emotions in difficult situations.
  • Learn the impact of positive and negative phrases.

The Power of Win / Win Outcomes

  • Identify the importance of win/win.
  • Learn how to disagree with people constructively.
  • Confidently approach difficult and aggressive people.

Who Is This Assertiveness Training Course for?


Perfect for individual employees or team’s looking to develop their assertiveness skills and communicate with confidence and clarity.

  • All Staff in The Workplace
  • Front Line Staff
  • Administrators
  • Supervisors
  • Team Leaders
  • Line Managers
  • Senior Management
  • All Job Roles
  • For Doctors
  • For Nurses
  • For Police
  • For Hotels
  • For Call Centres
  • For Teachers
  • All Industry Sectors
  • Healthcare And NHS
  • Retail Industry
  • Manufacturing Sector
  • Hospitality Industry
  • Contact Centre Industry
  • Education or Schools

Location of Training Courses


Where Is This Course Delivered?


As one of the leading and best assertiveness training providers in the UK, we are flexible to your team’s needs.

Option 1 – In-House – Delivered at your workplace.
Option 2 – Off-Site – Don’t have facilities at your work premises? No problem, our trainers can deliver this assertiveness skills course away from your workplace at a training venue that’s more suitable.

We can accommodate between x1 delegates and x12 delegates per training session, if you have more delegates, we can consider adding them on also.


What is the training course duration?


How Long Is This Course?

1 Day Course
Typically runs from 9:30am – 4:30pm.
When? Depending on your team’s availability, you can choose any time and date that suits your team best.

What Does The Training Course Include?


You Will Receive

  • Key Course Notes
  • Assertiveness Training Materials
  • A4 Certificate of Achievement

Assertiveness Training Course Reviews


Assertiveness Training at Work Review

Following this course, our team gained a variety of practical assertive skills to help us communicate our message more clearly and confidently. By utilising the power of being more assertive, we have experienced less conflict and instead created a more productive working environment!

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Looking to provide Assertiveness Training for your team?

Call our office on 0844 8119 463 or request course details or quick quote below.

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