Assertiveness Training Course – 1 Day
Equip Your Team to Become More Assertive.
Assertiveness is the ability to communicate your thoughts, emotions and beliefs in a confident and respectful way, without undermining your own or others’ rights.
Want your team to communicate more assertively? Understanding how you come across to other people is truly at the heart of great communication skills.
Our 1-day Assertiveness Training Course is designed to help your team to assertively communicate with fellow employees, suppliers or customers without being too passive or overly aggressive. Learn how to achieve more win-win outcomes from your daily interactions.
This course is designed to help your team become more assertive in the workplace by learning new assertive behaviour techniques. Learn to confidently express your beliefs while respecting the opinions of others.
- Communicate with introverted or extroverted people.
- Develop a more assertive mind-set.
- How to deal with difficult personalities.
- Get your message across with real clarity & confidence.
- Identify assertive, aggressive, and passive behaviours.
- Apply assertiveness skills to build stronger relationships.
- Create more positive outcomes and achieve your desired goals.
What Does our Assertiveness Training Course Involve?
Please note we can tailor the below course objectives to meet your exact training requirements.
What is Assertiveness in the Workplace?
- Understand a clear definition of assertive behaviour.
- Define the benefits & barriers to assertive behaviour.
- Identify behaviour that is non-assertive.
Key Assertiveness Techniques
- Identify what prevents you from being assertive.
- How to ‘say no’ with confidence and clarity.
- Discover how to respect the views and beliefs of others.
- Learn the `I` technique of assertive behaviour.
- Recognise passive, aggressive, submissive, indirect or assertive behaviour.
- Learn techniques for dealing with difficult people.
Understanding Different Assertive Behaviours
- Understand your own behaviour type.
- Gain highly active listening skills & interpersonal skills.
- Build positive relationships with introverted or dominant personalities.
Assertive Communication Skills
- Learn to confidently use your voice.
- Identify the power of body language.
- Recognise the importance of listening skills.
- Master emotions in difficult situations.
Explore The Power of Win-Win Outcomes
- Identify the importance of win-win.
- How to disagree with people constructively.
- Confidently approach difficult and aggressive people.
Who is this Assertiveness Training Course for?
Perfect for team’s looking to develop their assertiveness skills and communicate with greater confidence and clarity.
- All Staff in The Workplace
- Front Line Staff
- Administrators
- Supervisors
- Team Leaders
- Line Managers
- Senior Management
- All Job Roles
- For Doctors
- For Nurses
- For Police
- For Hotels
- For Call Centres
- For Teachers
- All Industry Sectors
- Healthcare And NHS
- Retail Industry
- Manufacturing Sector
- Hospitality Industry
- Contact Centre Industry
- Education or Schools
Where is this Course Delivered?
As one of the leading and best assertiveness training providers in the UK, we are flexible to your team’s needs.
Option 1 – In-House – Delivered at your workplace.
Option 2 – Off-Site – Our expert trainers can deliver this assertiveness skills course at a local training venue that’s more suitable.
How Long is this Course?
1 Day Course
9:30am – 4:30pm
Choose any time and date that suits your team best.
You Will Receive
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Key Course Notes
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Assertiveness Training Materials
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A4 Certificate of Achievement
Assertiveness Training Course Review
Following this course, our team gained a variety of practical assertive skills to help us communicate our message more clearly and confidently.
By utilising the power of being more assertive, we have experienced less conflict and instead created a more productive working environment!
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Interested in our Assertiveness Training for your team?
Good news, we can deliver this course face to face at your business premises or via a virtual remote classroom using Zoom or Microsoft Teams at time that suits you best.
Email us direct at Info@LiveAndLearnConsultancy.co.uk or complete short form below.