Assertiveness Training Course at Work

Assertiveness Training at Work – 1 Day Course

 

Being assertive at work enables you to become a more confident person who can effectively deal with difficult people, different personalities and challenging situations in a respectful and controlled manner.

 

Our Assertiveness Training Course is designed to help you confidently communicate with customers or fellow employees without being too passive or aggressive and instead creating positive outcomes from your interactions.

 

So, what is assertiveness? Firstly, it is regarded as an advanced form of communication skills. Being assertive is not about communicating using smart responses to difficult situations or people, rather it involves understanding and dealing with different behaviour types, including your own. It’s a powerful tool to help you become a more confident individual who can deal with different personalities, difficult people and challenging situations in a respectful and controlled manner.

 

It is about understanding how to say the right thing at the right time, especially when interacting with an angry or aggressive customers or colleagues.

 

Ready to become more assertive in the workplace? You will learn how to capture people’s attention and convey your point of view by using the right verbal and non-verbal communication techniques. Gain best practice techniques to avoid conflict and instead creating mutually successful outcomes.

 
 

Following this highly effective Assertiveness Training Course, you will learn;

 
  • How to deal with difficult personalities.
  • Get your message across with confidence.
  • Develop a more assertive mind-set.
  • Identify assertive, aggressive, and passive behaviours.
  • Develop more self-confidence.
  • Apply assertiveness skills to build better relationships
  • Create more positive outcomes when interacting with others.
 

Assertiveness Skills Training Courses at Work

 
 

Assertive communicators who achieve positive outcomes will always consider the thoughts, feelings and beliefs of others. Lack of assertiveness in the workplace can result in employees and teams feeling angry and argumentative.

 

People who are assertivein the workplace have developed the ability get their point across without upsetting others or becoming upset themselves. Identifying how to be assertive at work is an essential skill in business as is it allows you to bring your work ideas and points across with real clarity.

 
 
 

What Does Our Assertiveness Training at Work Involve?

 

Please note we can tailor the below course objectives to meet your exact training requirements.

 

What Is Assertiveness in The Workplace

 
  • Understand a clear definition of assertive behaviour.
  • Define the benefits and barriers to assertive behaviour.
  • Identify behaviour that is non-assertive.
 
 

Key Assertiveness Techniques

 
  • How to say “No” with confidence and clarity.
  • Recognise how to respect the views and beliefs of others.
  • The importance of effective communication and how to use this to your advantage.
  • Discover how to establish facts and gain clarification through effective questioning
  • Benefits of adopting a more assertive behaviour.
  • Identify your own communication strengths and weaknesses.
  • Recognise passive, aggressive, submissive, indirect or assertive behaviour.
 
 

Understanding Different Assertive Behaviours

 
  • Understand your own behaviour type.
  • Discover the benefits of adopting a more assertive behaviour.
  • Identify your own communication strengths and weaknesses.
  • Recognise passive, aggressive, submissive, indirect or assertive behaviour.
 
 

Assertive Communication Skills

 
  • Learn to confidently use your voice.
  • Identify the power of body language.
  • Recognise the importance of listening skills.
  • Master emotions in difficult situations.
  • The impact of positive and negative phrases.
 
 

The Power of Win / Win Outcomes

 
  • Identify the importance of win/win.
  • How to disagree with people constructively.
  • Confidently approach difficult and aggressive people.
 
 
 

Who Is This Assertiveness Training Course for?

 
 

Perfect for individual employees or team’s looking to develop their assertiveness skills and communicate with confidence and clarity.

 
 
  • All Staff in The Workplace
  • Front Line Staff
  • Administrators
  • Supervisors
  • Team Leaders
  • Line Managers
  • Senior Management
  • All Job Roles
  • For Doctors
  • For Nurses
  • For Police
  • For Hotels
  • For Call Centres
  • For Teachers
  • All Industry Sectors
  • Healthcare And NHS
  • Retail Industry
  • Manufacturing Sector
  • Hospitality Industry
  • Contact Centre Industry
  • Education or Schools
 
 
 

Location of Training Courses

 

Where Is This Course Delivered?

 

As one of the leading and best assertiveness training providers in the UK, we are flexible to your team’s needs.

 
 
Option 1 – In-House – Delivered at your workplace.
 
Option 2 – Off-Site – Don’t have facilities at your work premises? No problem, our trainers can deliver this assertiveness skills course away from your workplace at a training venue that’s more suitable.
 
 

We can accommodate between x1 delegates and x12 delegates per training session, if you have more delegates, we can consider adding them on also.

 
 

What is the training course duration?

 

How Long Is This Course?

 
1 Day Course
 
Typically runs from 9:30am – 4:30pm.
 
When? Depending on your team’s availability, you can choose any time and date that suits your team best.
 
 
 

What Does The Training Course Include?

 

You Will Receive

 
  • Key Course Notes
  • Assertiveness Training Materials
  • A4 Certificate of Achievement
 
 
 

Assertiveness Training Course Reviews

 

Assertiveness Training at Work Review

 
Following this course, our team gained a variety of practical assertive skills to help us communicate our message more clearly and confidently. By utilising the power of being more assertive, we have experienced less conflict and instead created a more productive working environment!
 
 
 

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Looking to provide Assertiveness Training for your team?

 
Call our office on 0844 8119 463 or request course details or quick quote below.
 
 

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