Dealing With Difficult People Training - 1 Day

Dealing With Difficult People Training


Confidently Handle Difficult & Aggressive People At Work

As a manager, team leader or supervisor, you may have encountered working with difficult people in the workplace. The stress of handling difficult & aggressive people can create a lack of productivity and reluctance to come to work.


This 1 day course focuses on the causes of aggression and the effects on you and the people around you, including how to identify and successfully manage early warning signs and the key triggers of anger in order to manage hostility effectively.


Course Overview


Many employees are having to deal with difficult people on a daily basis, this can have the ability to waste time and therefore effect your quality of work. Ultimately, failing to deal with difficult staff can lead to lack of productivity, wasted time due to staff arguments and a poor working environment.

The aim of our 1 day Dealing With Difficult People Training Course is to provide delegates with the skills to address difficult behaviour in the workplace along with effectively managing difficult conversations to gain a successful outcome.



How Does This Training Course Work?


Course Location




Delivered In House Within Your Workplace

course duration




1 Day Dealing With Difficult People Course

course certification




Each Delegate Will Receive A Certificate

groups sizes



Group Sizes

Perfect For Small Or Large Groups




? Key Benefits Of Our Dealing With Difficult People Courses?


Dealing with difficult people at work can provide a range of key benefits for team and the business. Difficult behaviour in the workplace is a normal and natural occurrence, its how we utilise our skills and techniques to ensure it doesn’t escalate out of control.

  • Identify How To Achieve A Positive Outcome.
  • Discover A Range Of Different Behaviour Styles At Work.
  • Proven Techniques To Deal With Difficult People In The Workplace.
  • Assertiveness Skills To Respond To Difficult People With Confidence.
  • The Importance Of Effective Listening And How It Can Diffuse A Situation.




? What Does The Dealing With Difficult People Training Involve?


Trying to engage with difficult people at work is something many employees face as part of their everyday work life. Delegates will learn how to deal with a variety of difficult people with confidence.

Please note we can tailor the below course objectives to meet your exact training requirements.


Introduction To Behaviour

  • What is challenging behaviour?
  • How behaviour impacts in the workplace.
  • What are the causes of difficult behaviour.
  • The likely impact of not dealing with difficulties.


Understanding Key Behaviour Styles

  • Understand the different behaviour styles.
  • Understanding before being understood.
  • Identify the 4 essential personality types.
  • Proven techniques to successfully communicate with different personality types.


Powerful Communication Skills

  • Building rapport
  • Non verbal communication
  • Effective listening techniques
  • Influencing skills. Assertiveness skills.


Dealing With Difficult Behaviour

  • Using Conflict resolution
  • Strategies for responding to different behaviour styles.




? Location Of Course & Delegate Numbers?


Our one day Dealing With Difficult People Training Programs are delivered on site within your workplace at a time and date that suits your organisation, we can deliver across the entire UK.

We can take a minimum of (1) delegate and up to a maximum of (12) delegates per session for the same price. We can accommodate both small and large groups.




? Who Is This Training Course Suitable for?


Dealing with difficult people course is ideal for individuals hoping to acquire an insight into why people behave in challenging ways and develop strategies and techniques to deal with difficult people and behaviour at work.




Our Clients Feedback
Our team of employees can now effectively deal with difficult people and aggressive behaviour with confidence.
This course has helped us to deal with difficult conversations at work and has provided key mediation skills. Great Job!

4 out 5 Star Course Rating

More Info

Dealing With Difficult People Training UK Locations

We deliver in-house 1 day Dealing With Difficult People Courses at companies offices or premises wherever you are based in the UK.



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