Telesales Training Course

Telesales Training Course – 1 Day


Ready to become a high performing sales team?


Empower your salespeople with a proven telesales process to generate more business over the telephone with immediate effect.


Successfully selling over the telephone requires highly effective communication skills to build genuine rapport with your clients, have accurate product or service knowledge and most importantly have the confidence to listen to your customers’ needs before you offer the correct solution.


Whether you sell business to business (B2b) or business to consumer (B2c), our effective Telesales Training Courses will help you gain a deeper insight into your role as a salesperson whilst equipping you with a proven sales process to sell more successfully.

  • Discover a proven telephone sales process.
  • Get past the gatekeepers & reach more key decision makers.
  • Overcome negative emotions when selling.
  • How to handle your customer’s objections.
  • Maximise your sales opportunities.
  • Identify the power of cross-selling & up-selling.
  • Learn powerful closing techniques to win more business.

Telesales Training Courses UK


How Does Our Telesales Training Work?


Course Location




Delivered at On-Site at Your Workplace

course duration




1 Day Telesales Skills Training Course

course certification




Each Delegate Will Receive A Certificate

groups sizes



Who For

For Small or Large Teams


What Does This Telesales Training Course Include?


Please note, our expert sales trainers can tailor the below telesales course objectives to meet your exact training requirements.


Opening The Sales Call

  • Discover powerful techniques for getting past the gate-keeper.
  • Develop positive statements and questions to create a positive introduction.
  • Learn to develop high impact questions to keep you on track when making a sale.

The Art of Communication for Telephone Selling

  • Build genuine rapport with customers and make your cold call memorable.
  • Understand the importance of effective communication in telesales.
  • Discover the power of active listening.
  • Identify your customers’ needs and present value in your products or services.

Handling Sales Objections

  • Learn effective telesales techniques for asking for the business.
  • Quickly identify barriers and confidently deal with them.
  • Understand the types of telesales objections you will receive.

How to Win More Business

  • Identify how qualify your leads quickly.
  • Understand why we sell over the telephone and the keys to success.
  • Capture your customers interest and create a wow factor with the decision maker.

Gain Proven Sales Closing Techniques

  • Learn telephone sales techniques for closing the deal.
  • Use the power of up-selling and cross-selling to maximise your sales revenue.
  • Gain proven telephone sales skills to win more business.

? Location And Delegates Numbers?


Our Telesales Skills Training Courses are delivered on site within your workplace at a time and date that suits your organisation. Dates are flexible, you choose a date and our specialist trainers will deliver!

We can take a minimum of (1) delegate and up to a maximum of (12) delegates per session for the same price. We can accommodate both small and large groups.


? Who is This Course Suitable For?


Aimed at all sales employees or companies seeking to increase their b2c or b2b telephone selling performance. This telesales course is suitable for;

  • All sales employees
  • Customer service staff
  • Customer service agents
  • For non-sales staff
  • Beginners or experienced staff
  • Telemarketers
  • Cold calling sales people
  • Business development staff.
  • Sales supervisors
  • Sales team leaders
  • Line managers
  • For all businesses

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Interested in our on-site Telesales Skills Training Course? Request full course details by completing short form below.

Alternatively, you can contact us direct for a faster response.
Email us
or Call our team on 08448 119 463
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