Telesales Training Course

Telesales Training Course – 1 Day


Ready to become a high performing sales team? Your salespeople will gain a proven telesales process to generate more business over the telephone with immediate effect.


Successfully selling over the telephone requires highly effective communication skills to build genuine rapport with your clients, have accurate product or service knowledge and most importantly have the confidence to listen to your customers’ needs before you offer the correct solution.


Perfect for all sales staff in the UK, our highly effective Telesales Training Courses will help you gain a deeper insight into your role as a salesperson whilst equipping you with a proven sales process to sell more successfully. Furthermore, whether your business sells products or services, your staff will learn professional telephone selling techniques for closing business more consistently.


Whether you sell business to business (B2b) or business to consumer (B2c), our Telesales Skills Training Course can be adapted to your companies needs to ensure your staff receive a more superior learning experience.

  • Discover a new and established telephone sales process.
  • Get past the gatekeepers & reach more key decision makers.
  • Overcome negative emotions when selling.
  • How to handle your customer’s objections.
  • Maximise your sales opportunities.
  • Identify the power of cross-selling & up-selling.
  • Learn powerful closing techniques to win more business.

Telesales Training Courses UK


How Does Our Telesales Training Work?


Course Location




Delivered at On-Site Your Workplace

course duration




1 Day Telesales Skills Training Course

course certification




Each Delegate Will Receive A Certificate

groups sizes



Who For

For Small or Large Teams


What Does This Telesales Course Include?


Please note, our expert sales trainers can tailor the below telesales course objectives to meet your exact training requirements.


Opening The Call Effectively

  • Discover powerful techniques for getting past the gate-keeper.
  • Capture the customers interest and create a wow factor with the decision maker.
  • Develop positive statements and questions to create a positive introduction.
  • Learn to develop high impact questions to keep you on track when making a sale.

The Art of Communication for Telephone Selling

  • Build genuine rapport with customers and make your cold call memorable.
  • Understand the importance of effective communication in telesales.
  • Discover the power of active listening.
  • Identify your customers’ needs and present value in your products or services.

Handling Telephone Sales Objections

  • Learn effective telesales techniques for asking for the business.
  • Quickly identify barriers and confidently deal with them.
  • Understand the types of telesales objections you will receive.

How to Win More Business Over The Telephone

  • Identify how to `goldmine` effectively and qualify leads quickly.
  • Understand why we sell over the telephone and the key to success.
  • Capture the customers interest and create a wow factor with the decision maker.

Proven Sales Closing Techniques

  • Learn sales techniques for closing the deal.
  • Use the power of up-selling and cross-selling to maximise your sales revenue.
  • Gain proven telephone sales skills to win more business.

? Location And Delegates Numbers?


Our Telesales Skills Training Courses are delivered on site within your workplace at a time and date that suits your organisation, we can deliver across the entire UK.

We can take a minimum of (1) delegate and up to a maximum of (12) delegates per session for the same price. We can accommodate both small and large groups.


? Who is This Course Suitable For?


Aimed at all sales employees or companies seeking to increase their b2c or b2b telephone selling performance. This telesales course is suitable for;

  • All sales employees
  • Customer service staff
  • Customer service agents
  • For non-sales staff
  • Beginners or experienced staff
  • Telemarketers
  • Cold calling sales people
  • Business development staff.
  • Sales supervisors
  • Sales team leaders
  • Line managers
  • For all businesses
Our Clients Feedback

Following this Telephone Sales Course, our sales team improved weekly revenue by 50%.

Our team followed a clear sales structure and maximised each selling opportunity by cross selling and up selling our products and services to our customers. Highly Recommend to all UK companies.

4 out 5 Star Course Rating

More Info

Telephone Sales Skills Training Courses for All UK Industries


Live And Learn Consultancy provide training for sales staff for all industry sectors in the UK a few of which include;

  • Banking And Finance
  • For Recruiters and Recruitment Companies.
  • For Small Business Owners
  • For Real Estate Agents and Housing Sector.
  • Leisure And Tourism Industry
  • Healthcare Companies
  • For Insurance Agents And Insurance Companies
  • Manufacturing and Engineering Companies
  • Retail And Hospitality Businesses
  • Construction Companies
  • Health and Fitness Industry – Gyms – Health Spa’s
  • Adapted to All Industry Sectors

As a leading telesales training provider in the UK, we are committed to boosting your telephone selling skills to help your staff sell products and services more successfully.


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Interested in our on-site Telesales Skills Training Course? Request full course details by completing short form below.

Alternatively, you can contact us direct for a faster response.
Email us
or Call our team on 08448 119 463
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