Customer Service Training in Surrey – 1 Day
Learn how to deliver excellent service to your customers. Our Customer Service Training Course in Surrey is delivered in-house at your business premises.
Looking to deliver a more professional service to your customers? Whether your goal is to enhance customer satisfaction, increase customer loyalty or simply deliver a more professional customer experience, Live And Learn Consultancy’s on-site Customer Service Training in Surrey can be adapted to your industry.
Delivered in-house at your workplace in Surrey, this training course will help you;
- Deliver excellent service to your customers.
- Build great rapport & develop better relationships.
- Gain professional customer service skills.
- Successfully handle customer complaints & difficult behaviour.
- Gain a fresh approach to succeed in customer service.
- Deliver a superior experience and increase repeat business.
How Does This Customer Service Training in Surrey Work?
Where
Delivered on-site at your workplace anywhere in Surrey.
When
1-day program. You can choose a time and date that suits you best.
Certification
Your team will receive an a4 certificate of achievement.
Target Audience
For small or large teams across all industry sectors.
Course Objectives
Please note, the below Customer Service objectives can be tailored to your exact needs to ensure the program becomes highly relevant.
- Create a more professional first impression.
- Develop positive customer relationships through effective communication.
- Identify what your customers want.
- Describe the benefits of great face to face customer service.
- Establish your customers needs using effective questioning techniques.
- Follow a 6 step complaint handling process for handling complaints successfully.
- Impress your customers and create loyalty with our spirit model.
- Exceed your customer expectations to improve customer loyalty.
- Deliver service excellence by using our highly effective S.T.A.R Model.
Target Audience
Live And Learn Consultancy’s one day face to face Customer Training Course is ideal for all staff who engage and communicate with customers as part of their job role.
- All Staff
- Customer Service Staff
- Customer Service Agents
- Reception Staff
- New or Experienced Staff
- Call Handlers
- Telemarketers
- Business Development Staff
- Supervisors
- Team Leaders
- Line Managers
- Senior Managers
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