Customer Service Training Program

Customer Service Training – 1 Day

 

Our on-site Customer Service Training will empower your team with innovative customer care skills to deliver a superior experience to your customers.

 

Whether your goal is to build a more positive face to face customer experience, enhance customer satisfaction or simply increase customer loyalty, this powerful on-site Customer Service Training program can be adapted to the exact needs of your employees.

 

66% of customers no longer remain loyal if they experience a poor level of service. Therefore, in today’s competitive business environment, great customer care has never been more important.

 

Develop the confidence, knowledge and best practice techniques for successfully delivering a professional service to your customers.

 
 

Related Courses   Full Course List →

 
 

Customer Service Skills Training Price Quote

 
 
 

Key Benefits of our Customer Service Training

 
  • Raise your employee’s customer care standards.

  • Gain best practice techniques for delivering excellence.

  • Discover a fresh approach to succeed in customer service

  • Address customer complaints & resolve customer dissatisfaction.

  • Manage customer expectations and exceed them.

 
 
 

Course Objectives

 

As one of the leading providers Customer Care Skills Training, Live And Learn Consultancy’s course objectives can be tailored to meet your exact training requirements. Want a fully bespoke course? View our full List of Customer Service Programs.

 
 

What Is Exceptional Customer Service

 
  • Identify what customers really want and exceed expectations.
  • Discover who your customers really are and celebrate their differences.
  • Establish what great service looks like.
 
 

Importance of Effective Communication

 
  • Identify the importance of effective communication in service.
  • Understand the importance of listening and its impact on service.
  • Discover questioning techniques to establish customer needs quickly.
  • Identify the importance of powerful conversation.
  • Learn how to build rapport and develop relationships.
 
 

Deliver a Powerful Customer Experience

 
  • Understand our perception of customers can impact the service we deliver.
  • Discover the importance of a great introduction.
  • Deliver service excellence every time with our S.T.A.R model.
  • Identify how easy it is to go the extra mile and the benefits it creates.
  • Impress your customers and create loyalty with our `spirit model`.
  • Respond positively to customer complaints and difficult behaviour.
 
 
 

Quick Program Overview

 
 

Who is this training course for?

 

Who is this program suitable for?

 
Perfect for all employees in the workplace who have a customer facing role. Our on-site Customer Service Training program is ideal for all UK organisations and industry sectors who would like to raise their customer care levels.
 

We can accommodate small or large groups depending on the size of your team.

 
 

Location of Training Courses

 

Where is this Customer Training delivered?

 
Delivered on-site at your work offices.
 

Please note, if you do not have facilities at your business premises, our Customer Care Skills Training can also be delivered off-site, away from your workplace.

 
 

What is the training course duration?

 

Course duration?

 
Choose from the following delivery options;
 
  • 1 Day Program
  • Half Day Program
  • 2 Hour Power Session
 
 

What Does The Training Course Include?

 

Participants will receive

 
  • Key Course Notes
  • Training Materials
  • A4 Certificate of Achievement
 
 
 

Customer Service Training Review and Ratings

 

Customer Service Training Review

 
Highly recommended to all UK organisations aiming to deliver a brilliant service!
 
We never knew the importance of customer service training until we booked this program. Live And Learn Consultancy are a highly professional training provider who delivered an informative, friendly and engaging course. 10/10!
 
 
 

Customer Service Training Price Quote

 

 
 
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