Customer Service Training for Employees

Customer Service Training for Employees


Ready to deliver great service to your customers?


Empower your employees with professional customer care skills to deliver excellent service to your customers. This popular course is delivered on-site at your workplace.


Happy customers come from excellent service. In today’s fast paced world, it’s never been more crucial for businesses to generate customer loyalty, improve brand value, boost client satisfaction to ensure your customers keep returning.


Live And Learn Consultancy’s Customer Service Training for employees equips your team with a deeper understanding of how to deliver exceptional service. They will also learn best practice communication skills to help you interact and communicate with all customer types.

  • Deliver great service to your customers.
  • Build great rapport & develop better relationships.
  • Gain professional customer service skills.
  • Successfully deal difficult behaviour & all customer types.
  • Gain a fresh approach to succeed in customer service.
  • Deliver a superior experience to increase repeat business.

On-Site Customer Service Skills Training Course for Staff


How Does This Customer Service Training Work?


Course Location




Delivered Virtually or On-Site at your workplace.

course duration




1-day program. You can choose a time and date that suits you best.

course certification




You will receive an a4 certificate of achievement.

groups sizes



Target Audience

Suitable for anyone seeking to deliver a professional service.


Course Objectives


Please note, the below Customer Service Skills Training objectives can be tailored to your exact needs to ensure the program becomes highly relevant.


What is Exceptional Customer Service

  • Discover the importance of a great introduction.
  • Identify what your customers really want and exceed their expectations.
  • Discover who your customers are and celebrate their differences.
  • Establish what great service looks like.

The Power of Communication

  • Learn how to build rapport and develop relationships.
  • Identify the importance of effective communication in service.
  • Understand the importance of listening and its impact on service.
  • The importance of powerful conversation.
  • Questioning techniques to establish customer needs quickly.

Gain Professional Customer Service Skills

  • How to deliver service excellence every time with our S.T.A.R model.
  • Understand our perception of customers can impact the service we deliver.
  • Respond positively to customer complaints and difficult behaviour.
  • Identify how easy it is to go the extra mile and the benefits it creates.
  • Impress your customers and create loyalty with our new spirit model.

Target Audience


Live And Learn Consultancy’s one day face to face Customer Training Program is ideal for all employees who engage and communicate with customers as part of their job role.

  • Customer Facing Employees
  • Front Line Staff
  • Administrators
  • Supervisors
  • Team Leaders
  • Line Managers
  • Senior Management
  • All Job Roles
  • For Doctors
  • For Nurses
  • For Police
  • For Hotels
  • For Call Centres
  • For Teachers
  • All Industry Sectors
  • Healthcare And NHS
  • Retail Industry
  • Manufacturing Sector
  • Hospitality Industry
  • Contact Centre Industry
  • Education or Schools

Our trainers can also accommodate small or large teams across any industry sector.



Related Customer Service Programs


on-site Customer Service Training for Staff and UK Companies

Good news, we are now delivering 1-2-1 or team training via a virtual remote classroom using Zoom or Microsoft Teams.
Interested in Live And Learn Consultancy’s Customer Training Course? Request full course details by completing below form.

Alternatively, you can contact us direct for a faster response.
Email us
or Call our team on 08448 119 463
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