Customer Service Training – 1 Day
Perfect for all UK companies, this course aims to empower your team with innovative customer service skills to deliver a professional level of service to your customers.
Looking to deliver a more professional service to your customers? Whether your goal is to enhance customer satisfaction, increase customer loyalty or simply deliver a more professional customer experience, Live And Learn Consultancy’s on-site Customer Service Training can be adapted to your industry.
Why is good customer service important for long term business success? Delivering exceptional customer care will help your brand value and company reputation to rise which ensures your customers remain loyal.
Delivered in-house at your workplace anywhere in the UK, this training course will help you;
- Deliver excellent service to your customers.
- Build great rapport & develop better relationships.
- Gain professional customer service skills.
- Successfully handle customer complaints & difficult behaviour.
- Gain a fresh approach to succeed in customer service.
- Deliver a superior experience and increase repeat business.
How Does This Customer Service Training Work?
Delivered on-site at your workplace anywhere in the UK.
1-day program. You can choose a time and date that suits you best.
You will receive an a4 certificate of achievement.
Suitable for anyone seeking to deliver a professional service.
Please note, the below Customer Service Skills Training objectives can be tailored to your exact needs to ensure the program becomes highly relevant.
What is Exceptional Customer Service
- Discover the importance of a great introduction.
- Identify what your customers really want and exceed their expectations.
- Discover who your customers are and celebrate their differences.
- Establish what great service looks like.
The Power of Communication
- Learn how to build rapport and develop relationships.
- Identify the importance of effective communication in service.
- Understand the importance of listening and its impact on service.
- The importance of powerful conversation.
- Questioning techniques to establish customer needs quickly.
Gain Highly Effective Customer Service Skills
- Deliver service excellence every time with our S.T.A.R model.
- Understand our perception of customers can impact the service we deliver.
- Impress your customers and create loyalty with our `spirit model`.
- Respond positively to customer complaints and difficult behaviour.
- Identify how easy it is to go the extra mile and the benefits it creates.
Live And Learn Consultancy’s one day face to face Customer Training Course is ideal for all staff who engage and communicate with customers as part of their job role.
- All Staff
- Customer Service Staff
- Customer Service Agents
- Reception Staff
- New or Experienced Staff
- Call Handlers
- Business Development Staff
- Team Leaders
- Line Managers
- Senior Managers
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