Customer Service Training for Staff
Empower your team with highly effective skills to deliver exceptional service to your customers.
Whether your goal is to build a more positive customer experience, enhance customer satisfaction or simply increase customer loyalty.
Develop confidence, knowledge and best practice customer service techniques to deliver excellent service. Our on-site Customer Service Training program will help your business and employees to;
- Deliver an exceptional experience to your customers.
- Gain a new and fresh approach to deliver customer excellence.
- How to create a wow factor and exceed customer expectation.
- Discover best practice customer service skills.
- Positively respond to complaints and difficult behaviour.
What Does Our Customer Service Training Cover?
We can tailor the below course objectives to meet your exact training requirements.
What is Exceptional Customer Service
Identify what customers really want and exceed expectations.
Discover who your customers really are and celebrate their differences.
Establish what great service looks like.
The Power of Effective Communication
Identify the importance of effective communication in service.
Understand the importance of listening and its impact on service.
Discover questioning techniques to establish customer needs quickly.
Identify the importance of powerful conversation.
Learn how to build rapport and develop relationships.
Highly Effective Customer Service Skills
Understand our perception of customers can impact the service we deliver.
Discover the importance of a great introduction.
Deliver service excellence every time with our S.T.A.R model.
Identify how easy it is to go the extra mile and the benefits it creates.
Impress your customers and create loyalty with our `spirit model`.
Respond positively to customer complaints and difficult behaviour.
Customer Service Training Overview
Aimed at employees or companies seeking to deliver excellent customer service.
Our Customer Service Training is delivered on-site at your workplace anywhere in the UK.
Course Duration & Dates
1 Day Program
Delivered at a time and date that suits your team best.
We can take between x1 and x12 delegates per session. If required, we can accommodate a few more staff members.
Key Course Notes
Customer Service Training Materials
A4 Certificate of Achievement
Interested? Simply complete below form to register your Customer Trainings enquiry. Alternatively, you can email us direct for a quick training quote.