Customer Service Training
Ready to deliver amazing service? This training course will empower your team with innovative customer care skills to deliver a superior experience to your customers.
Whether your goal is to build a more positive face to face customer experience, enhance customer satisfaction or simply increase customer loyalty, this powerful on-site Customer Service Training program can be adapted to the exact needs of your employees.
66% of customers no longer remain loyal if they experience a poor level of service. Therefore, in today’s competitive business environment, great customer care has never been more important.
Develop the confidence, knowledge and best practice techniques for successfully delivering a professional service to your customers. Perfect for all UK companies.
Key Benefits of our Customer Service Training
Deliver excellent service to your customers.
Communicate more effectively with difficult customers.
Maintain a good reputation and increase customer loyalty.
Address customer complaints and resolve customer dissatisfaction.
Raise your team’s customer care standards.
As one of the leading providers of Customer Care Skills Training, Live And Learn Consultancy’s course objectives can be adapted directly to your industry.
What Is Exceptional Customer Service
Identify what customers really want and exceed expectations.
Discover who your customers really are and celebrate their differences.
Establish what great service looks like.
Importance of Effective Communication
Identify the importance of effective communication in service.
Understand the importance of listening and its impact on service.
Discover questioning techniques to establish customer needs quickly.
Identify the importance of powerful conversation.
Learn how to build rapport and develop relationships.
Deliver a Powerful Customer Experience
Understand our perception of customers can impact the service we deliver.
Discover the importance of a great introduction.
Deliver service excellence every time with our S.T.A.R model.
Identify how easy it is to go the extra mile and the benefits it creates.
Impress your customers and create loyalty with our `spirit model`.
Respond positively to customer complaints and difficult behaviour.
Quick Program Overview
Our on-site Customer Service Training program is ideal for all UK organisations and industry sectors who would like to raise their customer care levels.
- Customer Service Staff
- Support Staff
- Office Staff
- Sales People
- Call Handlers
- Team Leaders
We can accommodate small or large groups depending on the size of your team.
Delivered on-site at your work offices or a local venue of your choosing.
Choose from the following delivery options;
- 1 Day Program
- Half Day Program
- 2 Hour Power Session
Each Course Includes
Key Course Notes
A4 Certificate of Achievement
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