Customer Service Training for Employees
Ready to deliver great service to your customers?
Empower your employees with professional customer care skills to deliver excellent service to your customers. This popular course is delivered in-house at your workplace.
Happy customers are nurtured from great service. In today’s fast paced world, it’s never been more crucial for businesses to generate customer loyalty, improve brand value, and boost client satisfaction to ensure your customers keep returning.
Live and Learn Consultancy’s Customer Service Training for employees equips your team with a deeper understanding of how to deliver exceptional service. They will also learn best practice communication skills to help you interact and communicate with all customer types.
- Deliver great service to your customers
- How to deal difficult behaviour and all customer types
- Encourage customer loyalty and repeat business
- Effortlessly create rapport and better client relationships
- Develop a more customer-focused approach
- Learn how to go the extra mile
- Consistently deliver a superior customer experience
How Does This Customer Service Training for Employees Work?
Location
Delivered in-house at your workplace anywhere in the UK, or as a live virtual Session.
Duration
1-day program. Choose a time and date that suits your team best.
Certification
You will receive an a4 certificate of achievement.
Target Audience
Suitable for employees seeking to deliver excellent service.
Key Objectives
Please note, the below Customer Service Skills Training objectives can be tailored to your exact needs to ensure the program becomes highly relevant.
What is Exceptional Customer Service
- Discover the importance of a great introduction.
- Identify what your customers really want and exceed their expectations.
- Discover who your customers are and celebrate their differences.
- Establish what great service looks like.
The Power of Communication
- Learn how to build rapport and develop relationships.
- Identify the importance of effective communication in service.
- Understand the importance of listening and its impact on service.
- The importance of powerful conversation.
- Questioning techniques to establish customer needs quickly.
Gain Professional Customer Service Skills
- How to deliver service excellence every time with our S.T.A.R model.
- Understand our perception of customers can impact the service we deliver.
- Respond positively to customer complaints and difficult behaviour.
- Identify how easy it is to go the extra mile and the benefits it creates.
- Impress your customers and create loyalty with our new spirit model.
Target Audience
Live and Learn Consultancy’s one day face-to-face Customer Training Program is ideal for all employees who engage and communicate with customers as part of their job role.
- Customer Facing Employees
- Front Line Employees
- Administrators
- Supervisors
- Team Leaders
- Line Managers
- Senior Management
- All Job Roles
- For Doctors
- For Nurses
- For Police
- For Hotels
- For Call Centres
- For Teachers
- All Industry Sectors
- Healthcare And NHS
- Retail Industry
- Manufacturing Sector
- Hospitality Industry
- Contact Centre Industry
- Education or Schools
Our trainers can also accommodate small or large groups across any industry sector.
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