Customer Service Training - 1 Day

Customer Service Training Course


Ready to develop professional customer service skills? Empower your team with innovative techniques to deliver a superior experience to your customers.


Whether your goal is to enhance customer satisfaction, increase customer loyalty or simply build a positive customer experience, this on-site Customer Service Training can be adapted to your exact business needs. Delivered at your workplace anywhere across the UK.

  • Deliver excellent service to your customers.
  • Gain professional customer service skills.
  • Build rapport & develop better relationships.
  • Handle customer complaints & difficult behaviour.
  • Deliver a superior experience and increase repeat business.
  • Gain a new motivation & desire to succeed in customer service.

On-Site Customer Service Training for Staff UK


How Does This Customer Service Course Work?


Course Location




Either on-site at your workplace or off-site.

course duration




1 Day Customer Service Training Course

course certification




Each Delegate Will Receive A Certificate

groups sizes



Group Sizes

Perfect for Individuals or Teams


? What Does Our Customer Service Training Involve?


We can tailor the below course objectives to meet your exact training requirements.


What is Exceptional Customer Service

  • Identify what customers really want and exceed expectations.
  • Discover who your customers really are and celebrate their differences.
  • Establish what great service looks like.

The Power of Effective Communication

  • Identify the importance of effective communication in service.
  • Understand the importance of listening and its impact on service.
  • Discover questioning techniques to establish customer needs quickly.
  • Identify the importance of powerful conversation.
  • Learn how to build rapport and develop relationships.

Gain Highly Effective Customer Service Skills

  • Understand our perception of customers can impact the service we deliver.
  • Discover the importance of a great introduction.
  • Deliver service excellence every time with our S.T.A.R model.
  • Identify how easy it is to go the extra mile and the benefits it creates.
  • Impress your customers and create loyalty with our `spirit model`.
  • Respond positively to customer complaints and difficult behaviour.

? Course Location & Delegates Numbers?


Option 1 – Delivered on site at your workplace at a time and date that suits your organisation best.


Option 2 – Alternatively, we can book a local training venue to accommodate your staff if you don’t have training facilities.


We can take a minimum of (1) delegate and up to a maximum of (12) delegates per session for the same price. We can accommodate both small and large groups.


? Who is This Course Suitable For?


Live And Learn Consultancy’s one day Customer Telephone Training Courses are ideal for those who are responsible for answering the telephone for incoming calls or dialling out and making calls on behalf of their organisation to suppliers or customers.

  • All Staff
  • Customer Service Staff
  • Customer Service Agents
  • Reception Staff.
  • New or Experienced Staff
  • Call Handlers
  • Telemarketers
  • Business Development Staff.
  • Supervisors
  • Team Leaders
  • Line Managers
  • Senior Managers.

Related Courses


Customer Service Training Course

Looking to provide Customer Service Training for your team? Please complete below form or if you prefer, contact us via telephone or direct email.
Office Telephone 08448 119 463 
Email us direct for a faster response –



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