Telephone Skills Training Course

Telephone Skills Training – 1 Day Course


Empower your staff with the confidence, skills and telephone handling techniques to communicate with your customers or suppliers in a more professional manner.


In business today, engaging over the telephone with new customers, existing customers or colleagues has never been more important. Done correctly, effective call handling can help us grow more business, provide a more efficient and improved service, and resolve problems.


Whether you are answering incoming calls or making calls, our Telephone Training Courses are ideal for office staff across all industry sectors seeking to deliver professional telephone standards on a consistent basis.


When communicating over the phone, people can display a variety of different communication styles and behaviour types, some people are passive whilst others are more dominant and aggressive. This telephone course will help you deal with all types.


Related Courses   Full Course List →


Telephone Skills Training Price Quote


Key Benefits of our Telephone Skills Training

  • Constructively respond to customer’s enquiries.

  • Leave your customer with a positive feeling at the end the call.

  • Effectively communicate on the telephone.

  • Turn around calls from unhappy customers.

  • Handle calls efficiently and provide a professional service.


Course Objectives


This Customer Telephone Techniques Training has been designed with your staff requirements in mind. Live And Learn Consultancy’s course objectives can be tailored to meet your exact training and development requirements particularly around your industry.


Professional Telephone Techniques

  • Learn how to open inbound and outbound calls professionally.
  • Develop your knowledge of what your customers want and need.
  • Discover how to accurately respond to customers.
  • Develop your telephone skills for internal and external customers.
  • Identify the importance of ownership.
  • Use best practice for voicemail, transferring and taking messages.
  • Identify a call structure that works.

Highly Effective Telephone Communication Skills

  • Effectively use your communication to create a positive outcome.
  • Telephone questioning skills needed to understand the customers expectation’s.
  • The impact communication has on the telephone conversations with your customers.
  • Importance of body language in telephone communication.

Handling Challenging Calls

  • Discover the importance of choosing a great attitude.

  • Acquire techniques to overcome communication barriers.

  • Obtain tips to deal with unhappy customers.

  • Learn how to stay calm under pressure and control the call for a positive outcome.

  • Positively respond to negative callers.


Quick Telephone Skills Training Overview


Who is this training course for?


Who is this course suitable for?

Aimed at any staff who use the telephone as part of their job role.

We can accommodate small or large groups depending on the size of your team.


Location of Training Courses


Where is this Telephone Course delivered?

Delivered at in-house at your business premises anywhere in the UK.

Please note, if you do not have facilities at your business premises, our Telephone Training Courses can also be delivered off-site, away from your workplace.


What is the training course duration?


Course duration?

Choose from the following delivery options;
  • 1 Day Program
  • Half Day Program
  • 2 Hour Power Session

What Does The Training Course Include?


Participants will receive

  • Key Course Notes
  • Training Materials
  • A4 Certificate of Achievement

Telephone Training Review and Ratings


Telephone Skills Training Review

Thanks to this telephone course, our staff gained effective telephone communication techniques to satisfy our customer’s needs, engage better with other team members and handle calls from suppliers more professionally. Fantastic!

Telephone Training Course Price Quote