Telephone Skills Training - Customer Care Course

1 Day Telephone Skills Training Course


Handle Customer Telephone Calls Professionally


Whether your team are answering incoming calls or making phone calls to either suppliers or customers, this course will help your staff gain professional phone etiquette skills and engage with customers successfully.


Our popular one day Telephone Training Courses are ideal for those seeking to deliver professional telephone standards on a consistent basis.


Your customers can display a variety of different communication styles and behaviour types, we will equip your staff with professional telephone techniques for dealing with all customers in a professional manner.


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Telephone Skills Training Course


How Does Our Training Skills Training Work?


Course Location




Delivered On-Site Within Your Workplace

course duration




1 Day Telephone Training Course

course certification




Each Delegate Will Receive A Certificate

groups sizes



Group Sizes

Perfect for Individuals or Teams


? Key Benefits of Our Telephone Training Courses?

  • Handle Customer Calls with Professional Telephone Etiquette.
  • Constructively Respond to A Customer’s Concern or Complaint.
  • Gain Telephone Communication Skills and Effective Listening Techniques.
  • Build Rapport and Satisfy Customers Needs Quickly via Effective Dialogue Skills.
  • Answer Inbound Calls & Make Outbound Telephone Calls in A Professional Manner.

? What Does This Telephone Skills Training Involve?


Whether your answering incoming calls or making phone calls to either suppliers or customers, this course provides professional phone etiquette skills to help provide the best possible impression.


Please note, we can tailor our telephone course objectives to meet your exact training requirements.


Highly Effective Telephone Techniques

  • How to open inbound and outbound calls professionally.
  • Learn a new and proven telephone call structure that works.
  • Importance of ownership when receiving calls and calling customers.
  • Understand different types of customers you will speak to.
  • Gather the required information to accurately respond to your customers.
  • Gain best practice techniques for voice mail, transferring and taking messages.
  • Learn how to answer and make telephone calls in a professional manner.

Best Practice Telephone Communication Skills

  • How to build rapport with your customers.
  • Telephone questioning skills needed to find out the customers’ expectations.
  • Importance of body language in telephone communication.
  • The impact communication has on the telephone conversations with your customers.
  • Effectively use your communication to create better outcomes.

Professional Telephone Skills

  • Importance of choosing a great attitude.
  • Acquire techniques to overcome communication barriers.
  • Implement proven tips to deal with unhappy customers.
  • Positively respond to negative callers.
  • How to stay calm under pressure and control the call for a positive outcome.

? Course Location & Delegates Numbers?


Our Telephone Skills Training Courses are delivered on site within your workplace at a time and date that suits your organisation, we can deliver across the entire UK.

We can take a minimum of (1) delegate and up to a maximum of (12) delegates per session for the same price. We can accommodate both small and large groups.


? Who is This Course Suitable For?


Live And Learn Consultancy’s one day Customer Telephone Training Courses are ideal for those who are responsible for answering the telephone for incoming calls or dialling out and making calls on behalf of their organisation to suppliers or customers.

  • All Staff
  • Customer Service Staff
  • Customer Service Agents
  • Reception Staff
  • Administrators
  • Call Handlers
  • Telemarketers
  • Consultants
  • Supervisors
  • Team Leaders
  • First Line Managers
  • Senior Managers


Our Clients Feedback
Our team have gained highly effective telephone techniques to communicate in a positive and professional manner to all our customers.
Inspiring, packed with great tools and most of all highly recommended to all companies in the UK!

4 out 5 Star Course Rating

More Info

Telephone Training Courses for All UK Industries


Live And Learn Consultancy provide training for customer service staff for all industry sectors in the UK a few of which include;

  • Banking And Finance
  • Leisure And Tourism Industry
  • Healthcare Companies
  • Insurance And Recruitment Companies
  • Manufacturing and Engineering Companies
  • Retail And Hospitality Businesses
  • Education and Schools Sector
  • Construction Companies
  • Transport, Warehouse and Logistics

Being a leading provider of telephone customer service training courses in the UK, we are committed to boosting your telephone skills in customer service to help you maintain a professional working environment.


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Delegates who viewed our one day effective Telephone Courses also viewed the following in house courses;


Telephone Techniques Training Courses for staff

Interested in our on-site Telephone Skills Training Course? Request full course details by completing below contact form. Short on time? Feel free to
Email us direct – or Call on 08448 119 463.



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