Telephone Skills Training Course – 1 Day
Empower your staff with the confidence, etiquette skills and telephone handling techniques to communicate with your customers more professionally.
Are your team responsible for answering incoming calls or making outgoing customer calls? Live And Learn Consultancy’s training course will help your customer support staff gain effective telephone communication skills to make a great first impression, build better rapport and handle calls in a professional manner.
Done correctly, effective call handling can help increase repeat business, enhance the repuation of your company and reduce customer conflict.
Gain the confidence, knowledge and etiquette skills to interact with your customers more successfully and make the most of every telephone enquiry. Perfect for all companies in the UK.
Key Benefits of our Telephone Skills Training
Deliver an exceptional service over the telephone.
Learn how to answer and make customer calls.
Gain highly effective listening techniques.
Deal with angry or unhappy customers effectively.
Build better rapport with your customers.
Learn how to close the call professionally.
Our popular Customer Telephone Techniques Training Course has been designed with your staff requirements in mind.
The below course objectives can be tailored to meet your exact training and development requirements and can be adapted directly to your industry.
Professional Telephone Techniques
Learn how to open inbound and outbound calls professionally.
Develop your knowledge of what your customers want and need.
Discover how to accurately respond to customers.
Develop your telephone skills for internal and external customers.
Identify the importance of ownership.
Use best practice for voice mail, transferring and taking messages.
Identify a call structure that works.
Highly Effective Telephone Communication Skills
Effectively use your communication to create a positive outcome.
Telephone questioning skills needed to understand the customers expectation’s.
The impact communication has on the telephone conversations with your customers.
Importance of body language in telephone communication.
Handling Challenging Calls
Discover the importance of choosing a great attitude.
Acquire techniques to overcome communication barriers.
Obtain tips to deal with unhappy customers.
Learn how to stay calm under pressure and control the call for a positive outcome.
Positively respond to negative callers.
Quick Telephone Training Overview
- Customer Service Staff
- Support Staff
- Office Staff
- Sales People
- Call Handlers
- Team Leaders
We can accommodate small or large groups depending on the size of your team.
Our Telephone Training Courses are delivered on-site at your work offices or a local venue of your choosing.
Choose from the following delivery options;
- 1 Day Program
- Half Day Program
- 2 Hour Power Session
Participants Will Receive
Key Course Notes
A4 Certificate of Achievement
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