Customer Service Training in Northampton
Ready to deliver excellent service? This course aims to empower your team with professional customer care skills to deliver a superior experience.
Our one-day Customer Service Training in Northampton is delivered in-house at your business premises at a time and date that suits your team best.
Perfect whether your goal is to improve customer satisfaction, increase customer loyalty or simply deliver a more professional customer experience. Our on-site Customer Service Skills Training Course in Northampton can be adapted to your industry needs.
- Deliver excellent service to your customers.
- Build great rapport & develop better relationships.
- Gain professional customer service skills.
- Successfully deal difficult behaviour & all customer types.
- Gain a fresh approach to succeed in customer service.
- Deliver a superior experience and increase repeat business.
Course Overview | Customer Service Training in Northampton
Where
Delivered on-site at your workplace anywhere in Northampton.
When
1-day program. You can choose a time and date that suits you best.
Certification
Your team will receive an a4 certificate of achievement.
Target Audience
For small or large teams across all industry sectors.
Objectives | Customer Service Courses in Northampton
Please note, the below Customer Service objectives can be tailored to your exact needs to ensure the program becomes highly relevant.
- Create a more professional first impression.
- Develop positive customer relationships through effective communication.
- Identify what your customer and clients want.
- Describe the benefits of great face to face customer service.
- Establish your customers’ needs using effective questioning techniques.
- Follow a 6-step complaint handling process for handling complaints successfully.
- Impress your customers and create loyalty with our spirit model.
- Exceed your customer expectations to improve customer loyalty.
- Deliver service excellence by using our highly effective S.T.A.R Model.
Course Suitability
Live And Learn Consultancy’s one day face to face Customer Training Course in Northampton is ideal for all staff who engage and communicate with customers as part of their job role.
- All Staff in the Workplace
- Customer Service Staff
- Customer Service Agents
- Reception Staff
- New or Experienced Staff
- Call Handlers
- Telemarketers
- Business Development Staff
- Supervisors
- Team Leaders
- Line Managers
- Senior Managers
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