Handling Customer Complaints Training – 1 Day
Manage complaints in a professional manner.
Perfect for all UK businesses, your team will learn how to handle customer complaints more professionally whether they communicate via telephone, email or face to face.
Our 1-day Handling Customer Complaints Training Course will help your UK based staff gain innovative complaint handling techniques for managing difficult customers & experience stronger customer interactions.
Your team will learn how to handle customer complaints more professionally whether they communicate via telephone, email or face to face methods.
- Diffuse emotionally charged situations.
- Follow a 6-step process to manage complaints successfully.
- Build stronger rapport with abusive customers.
- Resolve customer conflict before it escalates.
- Identify powerful listening questioning techniques.
- Increase customer loyalty & improve business reputation.
How Does This Complaint Handling Course Work?
Where
Delivered virtually or face to face at your workplace.
Duration
1-Day Training Course – 10am to 4pm. Highly flexible dates.
Certification
You will receive a certificate of achievement.
Suitability
Suitable for small or large teams who handle complaints.
Course Objectives
The Handling Customer Complaints Training Course objectives can be tailored to your exact needs to ensure the training experience becomes highly relevant.
Introduction to Professional Complaint Handling
- Discover why customers complain.
- Identify the benefits of handling complaints effectively.
- How to manage the issue and the customer to create more positive outcomes.
The Art of Mastering Your Emotions
- Identify how to handle aggressive or abusive customer behaviour.
- Learn the impact of ‘red rag’ words and phrases.
- Master your own emotions when dealing with customer complaints.
- Discover proven customer conflict techniques to handle a range of situations.
How to Successfully Engage with Customers
- Master the art of building customer rapport.
- Identifying the importance of body language.
- Understand your voice is your tool & how to effectively use it.
- Learn communication styles to respond accurately to customers.
Generate Stronger Customer Loyalty
- Develop key listening techniques.
- Identify your customer needs and effectively respond to them.
- Discover effective question techniques including open and closed questions.
Target Audience
Our face to face Handling Customer Complaints Training Course is ideal for all employees who engage & communicate with customers as part of their job role.
- Customer Facing Employees
- Front Line Staff
- Administrators
- Supervisors
- Team Leaders
- Line Managers
- Senior Management
- All Job Roles
- For Doctors
- For Nurses
- For Police
- For Hotels
- For Call Centres
- For Teachers
- All Industry Sectors
- Healthcare And NHS
- Retail Industry
- Manufacturing Sector
- Hospitality Industry
- Contact Centre Industry
- Education or Schools
Our expert trainers can accommodate small or large teams across any industry sector.
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