Telephone Skills Training in Swindon – 1 Day
Learn highly effective call handling techniques to communicate with your customers over the telephone in a confident and professional manner.
Delivered on-site at your Swindon workplace at a time and date that suits your staff best, this Telephone Training Course in Swindon provides practical call handling skills to help your staff confidently answer customer calls, constructively respond to customer telephone enquiries and provide an overall professional approach.
Live And Learn Consultancy’s one day Telephone Skills Training in Swindon is ideal for staff who communicate with customers or suppliers using the telephone.
Key Course Benefits
- Confidently deliver an outstanding service to your customers.
- How to answer inbound and outbound calls.
- Learn best practice telephone communication skills.
- Gain effective listening techniques.
- Build rapport and satisfy customers’ needs quickly.
- Deal with angry or unhappy customers.
- Learn how to close the call effectively.
How It Works | Telephone Skills Training in Swindon
Location
Delivered on-site at your Swindon workplace.
Duration
1-day course. You choose the date, we deliver!
Includes
Training materials and an A4 certificate of achievement.
Who For
Perfect for small or large teams seeking to better manage customer calls.
Course Objectives
Delivered at your business offices anywhere in Swindon, our customer service trainers can tailor the below course objectives to meet your exact needs.
By undertaking our Telephone Skills Training in Swindon, you will have;
- Discovered how to open inbound and outbound calls professionally.
- Built rapport and satisfied the customers need quickly and efficiently.
- Learn proven communication techniques to deal with angry or unhappy customers.
- Effective listening techniques.
- Implement proven tips to deal with unhappy customers.
- Positively respond to negative callers.
- How to stay calm under pressure and control the call for a positive outcome.
Target Audience
Our Customer Telephone Training in Swindon is perfect for all staff seeking to handle calls in a more professional manner.
- All Staff in The Workplace
- Front Line Staff
- Administrators
- Supervisors
- Team Leaders
- Line Managers
- Senior Management
- All Job Roles
- For Doctors
- For Nurses
- For Police
- For Hotels
- For Call Centres
- For Teachers
- All Industry Sectors
- Healthcare And NHS
- Retail Industry
- Manufacturing Sector
- Hospitality Industry
- Contact Centre Industry
- Education or Schools
Your Course Includes
Each delegate who attends our Telephone Training in Swindon will receive;
- Key Course Notes
- Training Materials
- A4 Certificate of Achievement
