Telephone Skills Training in Birmingham - 1 Day Courses

Our Telephone Skills Training in Birmingham will equip you with the confidence and telephone techniques to handle customer calls in a more professional manner.

Delivered at your Birmingham premises, your employees will gain highly practical telephone communication skills and call handling etiquette techniques to deliver a more positive customer experience. Good news, this Telephone Training Course can be adapted to all industry sectors.

Communicating successfully over telephone in a structured and professional manner can provide a wealth of key benefits to your organisation and the employee.

For example, after delivering this course to a variety of organisations across Birmingham, they experienced a reduction in customer conflict and an increase in customer satisfaction. Alternatively please visit our Customer Service Course List.

Key Course Benefits

By undertaking Live And Learn Consultancy’s Telephone Skills Training in Birmingham you will learn how to;

• Handle customer calls with confidence and professionalism.

• Effectively respond to your customer’s concerns or complaints.

• Gain telephone communication skills and effective listening techniques.

• Build rapport with effective telephone dialogue skills.

• Answer inbound calls or make outbound calls in a professional manner.

Who Is This Telephone Skills Training in Birmingham for?

• Ideal for staff who talk to customers and colleagues on a day to day basis.

• For employees and individuals seeking to adopt a more structured approach when having telephone conversations with customers.

• For companies and teams aiming to provide a more positive customer experience.

Telephone Course Objectives

Please note, Live And Learn Consultancy can tailor this Telephone Skills Training Course in Birmingham around your exact development areas. This will help maximise the value of your training and the overall impact it will potentially have on your employees.

Professional Telephone Techniques

• How to open inbound and outbound calls professionally.
• Develop an understanding of the types of customer you will speak to.
• Discover how to accurately respond to customers.
• Learn how to answering and make telephone calls in a professional manner.
• Identify the importance of ownership when receiving calls and calling customers.

Highly Effective Telephone Communication Skills

• Learn how to build rapport with your customers.
• Effectively use your communication to create a positive outcome.
• Telephone questioning skills needed to find out the customers expectations.
• Understand different communication styles and how to communicate with each one.
• The impact communication has on the telephone conversations with your customers.

Handling Telephone Complaints

• Avoid customers needing to complain or causing conflict.
• Gain telephone etiquette skills to handle aggressive and difficult customers.
• Proven communication techniques to deal with angry or unhappy customers.
• How to constructively respond to a telephone customer complaints and concerns.
• Learn the difference between a question, a complaint, conflict and your role in each.
  

Quick Overview for Telephone Skills Training in Birmingham

• Course Length Options – Choose from a 1 day, 2 day, half day or a 2 hour session.
• Course Location – Delivered in-house at your companies premises in Birmingham or the West Midlands.
• What’s Included – Key course notes, training materials, certification.
  

Request Course Price Today

Interested in our Telephone Training Course in Birmingham?

For individual or group enquiries, simply complete below form and our client services team will email you a brochure including; full course details and course price.