Our Telephone Skills Training in Staffordshire will build confidence for handling telephone calls more professionally
Read how Live And Learn Consultancy’s One Day Telephone Skills Training in Staffordshire works:
? Why undertake our 1 Day Telephone Skills Training in Staffordshire?
Live And Learn Consultancy’s one day Telephone Skills Training in Staffordshire is ideal for staff who deal with customers or suppliers using the telephone.
Our 1 day Telephone Skills Training in Staffordshire provides practical call handling training, proven telephone techniques and skills to confidently answer telephone calls, constructively respond to customer telephone enquiries and provide an overall professional approach.
? Key Benefits of our Telephone Skills Training in Staffordshire?
By undertaking Live And Learn Consultancy’s Telephone Skills Training in Staffordshire you will have;
- Practised answering and making telephone calls in a professional manner
- The required information to accurately respond to the customer’s call
- Built rapport and satisfied the customers need quickly and efficiently
- Learn’t proven communication techniques to deal with angry or unhappy customers
- Effective listening techniques
- Constructively responded to a customer’s concern or complaint.
? What Does The Telephone Skills Training in Staffordshire Involve?
* Please note we can tailor the below Telephone Skills Training objectives to meet your exact training requirements.
Telephone Communication
- Effective listening techniques
- Understand the impact of emotional telephone responses
- Built rapport and satisfied the customers need quickly and efficiently
- Understand your own communication style and how this impacts on your caller
- Learn proven communication techniques to deal with angry or unhappy customers
- Learn how to understand different communication styles and how to impress each one.
Answering The Telephone Professionally
- Understand the importance of ownership
- The required information to accurately respond to the customer’s call
- Answering and making telephone calls in a professional manner
- Learn how to close the call successfully
Handling Complaints
- Constructively responding to a customer’s concern or complaint.
- Learn how to close the call successfully
? Who are the Telephone Skills Training in Staffordshire for?
Live And Learn Consultancy’s Telephone Skills Training in Staffordshire is ideal for those who are responsible for answering the telephone, making calls on behalf of their organisation and who are the first point of contact for their customers and suppliers.
- Support Staff
- Service Staff
- Reception Staff
- Administrators
- Consultants
- Supervisors
- Team Leaders
- Managers
- Senior Managers
? How many delegates can you train?
We can take a minimum of 1 person and upto a maximum of 12 delegates per training session.
However this has been increased if it is a necessity, we simply believe 12 delegates is usually ideal so that we can provide 1-1 support as well as group interaction.
- Times
Our Telephone Skills Training in Staffordshire are delivered from Monday – Friday usually between 10am – 4pm. In addition to this, we also deliver training on Saturday & Sunday if required.
Where?
Again, this can be at your place of work or a training venue of your choosing.
What if my staff work at various times?
We work on a very flexible basis so if your industry or staff work on a shift basis rather than conventional hours, we will work with you and deliver our Telephone Skills Training in Staffordshire around your working hours.
- Related Training Courses
Telephone Skills Training in Staffordshire
Live And Learn Consultancy will also deliver a range of other related 1 day training courses in Staffordshire including;
2nd Option – Design Me A Bespoke Telephone Skills Training Course
Whether you have 1 member of staff or more than 12, our bespoke 1 day Telephone Skills Training Courses in Staffordshire are carried out by experienced trainers who will work with you beforehand to adapt a current course, or design something from scratch.
- Designed Around Your Staff Needs.
- Addresses Personal Telephone Objectives.
- Relevant To Your Industry.
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