Swizzels Matlow Ltd – Case Study
1 Day Bespoke Sales Training Program
Swizzels Matlow also known as just Swizzels, is a confectionery manufacturer based in New Mills, Derbyshire. Read below how our bespoke training helped their Derbyshire based staff to succeed.
The Background
Live And Learn Consultancy have a long-standing partnership with Swizzels Matlow who are located in High Peaks, Derbyshire. Prior to the training, we met with the HR Manager to discuss how we could support staff development skills particularly within the Gatehouse Team.
Prior to the training, our client services team were kindly invited to their Derby head offices to meet their Directors and discuss how we could drive sales and build team confidence.
The Challenge
Over time, the Gatehouse Team had seen their responsibilities grow and were facing ever increasing pressure to deliver service excellence whilst managing their day to day duties.
Through a detailed conversation our training specialists were able to obtain a clearer understanding of the challenges the team were facing within their jobs whilst providing various training recommendations and options.
The Solution
We developed a bespoke training program for Swizzels Matlow to help their team effectively balance their customers’ needs, along with being able to confidently manage their day to day job roles and responsibilities.
The Swizzels team were given tools and techniques in;
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time management
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planning
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prioritisation
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stress management
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how to structure calls and handle dissatisfied callers
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how to be a star in service and communications skills along with a blend of assertiveness techniques.
As always, our training program was interactive and fun with lots of group activities to ensure a powerful learning experience.
The Results
Since the training, the Gate House Team have put into practice their learning and are seeing the benefits in their day to day roles. Customer satisfaction has now elevated and the team are now planning effectively.
Post training reviews from Swizzels Matlow Ltd;
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“This course was exactly what we needed”
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“This course will help our team to manage stress levels”
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“We now have the confidence and knowledge to stay calm and deliver a higher standard of service to our customer”