Mystery Shopping Service - Customer Service & Sales

Unless You Have 100% Customer Satisfaction You Can Always Improve. We Will Analyse, Mystery Shop Your Service & Provide Recommendations

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Unlike other Mystery Shopping Companies in the UK, Live And Learn Consultancy’s Mystery Shopping Consultants do not only provide you with a report on staff feedback, we also provide recommendations to improving and enhancing your overall service.




? The Background For Using Mystery Shopping Companies


The mystery shopping industry is becoming more and more popular with organisations across the UK who are aiming to develop their staff through discreet and secret shopping programs which aim to provide real life examples where improvements are required.

A legitimate mystery shopping company such as Live And Learn Consultancy will provide detailed feedback on our customer experience regarding the products and services you provide. As an experienced mystery shopper we will provide real life examples and recommendations as to where the areas of weakness and strengths appear.

Through shared insight the next step will be to develop your staff within the areas required, whether communication skills, customer service, personal development, management skills or any other relevant areas of staff development.




? Why Use Our Specialist Mystery Shopping Consultants?


Live And Learn Consultancy’s specialist Mystery Shopping Services will you help identify the gap between the experience you seek to deliver and the actual experiences customers receive on a day to day basis. By utlising our expert Mystery Shopping Services we will help;


  • Increase Customer Satisfaction – We will help your organisation increase customer satisfaction.
  • Boost Staff Sales Performance – We will identify where your staff are key customer missing buying signals.
  • Build Staff Competence – By identifying the skills gaps we will provide key training & coaching solutions.
  • Increase ProfitabilityBy providing a more efficient service your organisation will increase it’s bottom line.



? Key Benefits of Our Specialist Mystery Shopping Services


There are many key benefits when utilising Live And Learn Consultancy’s specialist Mystery Shopping Services.


Key Benefits To Organisation


  • Build Customer Loyalty.
  • Monitor Your Existing Customer Service Delivery.
  • Measure Brand Standards.
  • Reduce Complaints.
  • Maximise Staff Sales.
  • Turn Complaints into new Opportunities.
  • Develop Customer Loyalty & Customer Satisfaction.


Key Benefits To Staff


  • Provides benchmarks for staff to build and improve on.
  • Increases staff motivation by providing focus & direction.
  • Develop staff through praise for they areas they do get right.



? What Objectives Can You Meet?


Along with measuring staff customer service & sales standards, there are a range of other possible objectives including:



Are your staff complying with your organisations legal requirements?



Are your staff following company laid-down standards and procedures?


Difficult Staff

We can help you identify where your staff need to improve by providing real life examples.


Staff Incentives

We can help you identify staff who deserve a reward.


Training Needs Analysis

Identifying weaknesses in the service chain which indicate a training need, and confirm afterwards how effective the training has been.


Continuous Improvement

We will provide  techniques which provide you with an ideal basis for helping every branch or every staff member to strive towards excellence.



? What Mystery Shopping Techniques Can You Use?


Live And Learn Consultancy’s Mystery Shopping Consultants will utlise a range of flexible mystery shopping techniques including;


Telephone Mystery Calls

We will call and make enquiries as a general customer to extract key information. We will deploy key questioning techniques to view employee responses allowing us to analyse key customer service and sales skills of your employees.


Competitor Benchmarking

We can benchmark your service against other top companies in your industry.


Compliance Checks

We will analyse if you staff are following your company policies.


Price Surveys

We will collate key competitor prices for companies that provide a similar product or service.





Unlike other mystery shopping companies in the UK, Live And Learn Consultancy’s Mystery Shopping Consultants will provide a quality mystery shopping service whenever you require.

  • Weekdays
  • Evenings
  • Weekends and bank holidays.
Towns & Cities

Live And Learn Consultancy’s Mystery Shopping Programs will available all over the UK including;

the North West, the North East, East Anglia, East Midlands, the South West, the South East, West Midlands, Yorkshire, Scotland, Wales & Northern Ireland & Ireland. Towns & cities include, Birmingham, Leeds, Manchester, Liverpool, Newcastle, Sunderland, Darlington, Gateshead, Hartlepool, Cheshire, Bolton, Oldham, Cumbria, Preston, Bury, Lancashire, Blackpool, Blackburn, Fylde, Bradford, Rotherham, Barnsley, Doncaster West Yorkshire, Barnsley, Doncaster, Plymouth, Wakefield, Kirklees, Calderdale, Scarborough, Ripon, York, Belfast & Northern Ireland.

Our Mystery Shopping Programs are also delivered in

Sheffield, Newcastle, County Durham, Southampton, Portsmouth, Ipswich, Norwich, Peterborough, Swindon, Bath, Somerset, Bournemouth, Devon, Northampton, Leicester, Loughborough, Leicestershire, Telford, Sutton Coldfield, Hull, Warwickshire, Nuneaton and Bedworth, Rugby, Warwick, Warwickshire, Coventry, Dublin & Ireland, Sandwell, Cardiff, Walsall, Wolverhampton, West Bromwich.

Our Mystery Shopping Programs are also delivered in

Glasgow, Middlesbrough, Edinburgh, Slough, Dartford, Brighton, Watford, Reading, Oxfordshire, Milton Keynes, Cambridgeshire, Essex, Chester, Castleford, Aberdeen, Halifax, Huddersfield, Central London, Westminster, Wetherby, Shipley, Derby & Derbyshire Mansfield, Skipton, Workop, Lincolnshire, St Albans, Swansea, Nottingham, Chesterfield, East Riding of Yorkshire & London

Industry Sectors

Unlike other Mystery Shopping Companies in the UK we will provide a quality mystery shopping service for all industry sectors including;

Airlines Industry, Automotive, Beauty/tanning, Bus and Coach companies, Building Society, Banks, Call Centres, Contact Centes, Car Hire Companies, Furniture showrooms, Garden Centres, Health Clubs, Healthcare Sector, Charity, UK Charities, Childrens Centres, Nurseries, Schools, High Schools, Primary Schools, Colleges, Student Unions, University, UK Universities, Cosmetic Surgery Companies, Education Sector, Entertainment, Cinemas, Coffee Shops, Coffee Bars, Estate Agents, Clothing Companies, Fast food Restaurants, Financial Services, Pubs, Hairdressing, Salons, Motels, Hotels, Hositality Sector, Construction Companies, Housing Sector, Insurance Companies, Kitchen Showrooms, Manufacturing Companies, Leisure, Local authority, Councils, Clubs,  Rail Companies, Residential Care Homes, Retail Sector, Shopping Centres, Travel Companies, Travel Agents and much more.




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