Telephone Training in Sheffield - 1 Day

Telephone Training in Sheffield


This one-day Telephone Training Course delivered in-house at your Sheffield premises.


Employees who book this course will gain highly practical telephone communication techniques and call handling skills to deliver a more positive customer experience. Communicating successfully over telephone in a structured and professional manner can provide a wealth of key benefits to your company and employees.


For example, after delivering this course to many businesses across Sheffield, they experienced a reduction in customer conflict and an increase in customer satisfaction.


Telephone Training Courses for Sheffield employees and companies


   Customer Service Course List      Full Training Course List 


Key Course Benefits


Undertaking Live And Learn Consultancy’s Telephone Training in Sheffield, you will learn how to;

  • Handle customer calls with confidence and professionalism.

  • Effectively respond to your customer’s concerns or complaints.

  • Gain telephone communication skills and effective listening techniques.

  • Build rapport with effective telephone dialogue skills.

  • Answer inbound calls or make outbound calls in a professional manner.


Who Is This Telephone Skills Training in Sheffield for?


Perfect for all industry sectors, this highly adaptable course is ideal for all employees at work who deal with customers. For example;

  • Ideal for staff who talk to customers and colleagues on a day to day basis.
  • For employees and individuals seeking to adopt a more structured approach when having telephone conversations with customers.
  • For companies and teams aiming to provide a more positive customer experience.

This Course Includes


Key Training Course Notes for Staff

Key Course Notes


Training Materials

Training Materials


A4 Training Certificate



How Does This Telephone Skills Training in Sheffield Work?


Course Length Options:

Choose from a 1 day, 2 day, half day or a 2 hour session.

Course Location:

Delivered at your companies premises in Sheffield, Yorkshire or the UK.

Live And Learn Consultancy Ltd Training Contact Form Message


Interested in our Telephone Training Course in Sheffield?

For individual or group enquiries, simply complete below form and our client services team will email you a brochure including; full course details and course price.