Professional Customer Telephone Training
Gain powerful telephone communications skills to communicate better with your customers.
Looking to deliver a more professional service over the telephone? Perhaps you’re constantly dealing with difficult customers and would like practical tools to engage with customers more successfully.
Good news, whether you’re dealing with in-coming calls or making outbound calls, this popular one day Telephone Training in Sheffield will provide highly effective telephone communication skills to engage better with difficult customers and to deliver a more positive customer experience.
Successfully communicating over telephone can grow more business, avoid customer conflict, and handle difficult people more effectively.
Key Course Benefits;
Effectively communicate on the telephone.
Turn around calls from unhappy customers.
Constructively respond to customer’s enquiries.
Handle calls efficiently and provide a professional service.
Leave your customers with a positive feeling at the end the call.
Each Delegate Who Books This Course Will Receive;
Lunch & Refreshments
Key Course Notes
- Who Is It For? Perfect for anyone handling calls i.e Reception Staff, Customer Service Staff etc.
- Duration? 1 Day – Runs from 10am to 4pm.
- Location? 4 Star Mecure Hotel, Britannia Way, Catcliffe, Sheffield, South Yorkshire, S60 5BD.
- Course Feedback
Our Clients Feedback
This course provided me with the confidence and skills to deliver a more superior service and handle difficult customers successfully.
- More Info
Public Scheduled Telephone Training Sheffield, Yorkshire
Due to a high demand Live And Learn Consultancy are constantly adding dates throughout the year.
?Telephone Course Dates
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