Customer Service NVQ Level 2

Customer Service NVQ Level 2


Achieve A Nationally Accredited Level 2 Customer Service Qualification.


Available as a level 2 technical certificate, this funded Customer Service qualification is designed to teach staff how to make the right impression with customers, get a clear understanding of what your customers really want and build confidence in your ability to go the extra mile.


This nationally recognised qualification proves your team or individual staff can deliver customer care to a high standard. View our full list of customer service qualifications or learn more about this work-based program below.



Customer Service NVQ Level 2

How Does This Qualification Work?


Course Location




Customer Service NVQ Delivered At Work

course duration




Around 12 Months To Complete

course certification




Level 2 NVQ Accredited Certificate

groups sizes




Funded Subject To Passing The Eligibility



Why Undertake This Qualification?


Great news, there are many positives for Managers and team leaders looking to place their team on a funded Customer Service NVQ Level 2 qualification. There are also key benefits to individuals learners looking to undertake this qualification.

Employer Benefits
  • Access Funded Training.
  • Increase Work Productivity.
  • Boost Your Teams Confidence And Motivation.
Learner Benefits
  • Earn While You Learn
  • Relevant Customer Qualifications.
  • Recognition of Existing Customer Skills


Where Do I Undertake The Customer Service NVQ?


NVQs are work based, this simply means there is no downtime, minimal work disruption and no travel requirements. An assessor will visit your workplace each month to aid you or your team through the qualification.



Duration of This Program?

It is expected that the NVQ Level 2 Customer Service qualification will take around 12 months to achieve. However, candidates can work at their own pace so completion can be achieved sooner rather than later.



List of NVQ Level 2 Customer Service Units?


Please note staff will only choose a few units that relate to their exact job role.

View just a sample of the Level 2 Customer Service NVQ Units below;

  • Go The Extra Mile.
  • Problem Solving.
  • Customer Service Essentials.
  • Using Information Effectively.
  • Customer Relationship Building.
  • Make Customer Service Personal.
  • Communicating With Customers.
  • Monitor & Solve Customer Service Problems.
  • Give Customers A Positive Impression Of Your Organisation.
  • Deal With Customers Face-To-Face By Telephone, In Writing Or Electronically.


Who Is This Level 2 Qualification For?


This Level 2 qualification is perfect for small and large teams or individuals customer facing  job roles including;

  • All Staff At Work 
  • Administrators
  • Receptionists
  • Office Staff
  • Business Support Staff
  • Team Leaders
  • Supervisors
  • Line Managers
  • Front Line Staff
  • Customer Service Staff


Our Clients Feedback
My team have now gained a relevant qualification within the customer service sector. Since completing the course we have seen a significant improvement in staff happiness and morale as well as seeing a higher standard of customer service.
Our staff passed the eligibility criteria so best of all it was funded!

4 out 5 Star Course Rating

More Info

Customer Service NVQ Level 2 Information

When undertaking this work-based training, you will required to provide evidence through real examples of interaction with a variety of customers. You will demonstrate effective communication whether you communicate face to face or over the telephone and even via email.

When completing the mandatory units for the Customer Service NVQ Level 2 qualification, you will demonstrate best practice principles and the skills needed to provide customer satisfaction.



Related Courses


Learners who viewed the NVQ Level 2 Customer Service Qualification also viewed the following accredited courses;


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